LIMS Application and Instrument Support Specialist

LabAnswer is the leading and largest laboratory informatics consultancy; combining science, laboratory, regulatory and information technologies. We have the people, processes, methodologies, IP and experience to deliver comprehensive laboratory informatics solutions.

LabAnswer has architected, implemented, deployed and/or supported hundreds of major scientific informatics systems across more than a thousand laboratories. LabAnswer performs significant laboratory automation work in pharmaceuticals, bio-pharmaceuticals, medical devices, forensics, and life sciences research laboratories spanning research, development and manufacturing/QC operations.

The LabAnswer team has a rare combination of laboratory science, IT, business and regulatory expertise. We specialize in helping companies strategize, architect, implement and support scientific data management and laboratory automation projects.

Travel Requirements: The position is based in the Atlanta, GA area region. No travel is required

Please feel free to apply directly on LabAnswer's Career Site using the following URL:

https://chm.tbe.taleo.net/chm01/ats/careers/requisition.jsp?org=LABA&cws=1&rid=558

As LIMS Application and Instrument Support Specialist, you will provide on-site support for a STARLIMS implementation at the Food and Drug Administration (FDA) Office of Regulatory Affairs (ORA). This role will perform operational support for StarLIMS and instruments/applications and scientific workstations. Responsibilities involve the daily management and operational maintenance and support, development support, and proactive/preventative analysis of systems. This person will demonstrate knowledge of key laboratory processes, products and services.

Duties include the following:

•Work with more senior level project resources to integrate and maintain laboratory instrumentation and applications.

•Assist with site configuration and implementation of STARLIMS.

•Work with end users and management to analyze and document user needs

•Participate in and facilitate meetings,

•System configuration and administration

•Provide operational support for STARLIMS

•Provide coordination with equipment manufacturers to install, maintain and trouble-shoot instruments and instrument controllers

•Provide support for laboratory computers

•Work with more senior level project resources to integrate and maintain laboratory instrumentation and applications.

•Assist with site configuration and implementation of STARLIMS.

•Provide coordination with equipment manufacturers to install, maintain and trouble-shoot instruments and instrument controllers

•Contribute to the planning and implementation of application releases, data changes, and configuration changes.

Minimum Qualifications:

•Application Support Experience

•LIMS and/or ELN Experience (Preferably STARLIMS)

•Lab Instrument Experience (Preferably Support Experience)

•Bachelor’s Degree (Preferably in Microbiology, Chemistry, etc.)

•Great Oral and Written Communication Skills

•Computer support

•Excellent written and verbal communications skills

•Excellent organizational skills

FDA Program Information:



LabAnswer is pursuing a contract with the Food and Drug Administration (FDA) Office of Regulatory Affairs (ORA) for the continued implementation, deployment, integration, training, testing and support of FDA’s Laboratory Information Managements System (LIMS). We are currently working on the project as a subcontractor. The new contract is anticipated to be awarded in late July, 2016 for a period of 7 years. There are approximately 14 on-site support positions at the following locations, as well as a number of other positions in the areas mentioned above that are performed remotely, in Orlando, FL or in the Washington, DC area.

Travel Requirements:

The position is based in the Atlanta, GA area region. No travel is required.

We offer comprehensive benefits to regular full-time employees including but not limited to:

•Unlimited ceiling for professional growth opportunities within LabAnswer

•You will also have opportunities to take advantage of training programs to advance your career; our extensive online library includes a assortment of technical and professional training tools and resources

•Opportunities to work across a variety of industries (Pharmaceutical, Medical Device, Consumer Products, Energy, Environmental, Forensics, Genomics, Government etc.)

•Opportunities to work across a variety of laboratory environments (analytical testing, biotech, clinical trials, forensics, medical device, pharmaceutical, public health and research hospitals)
•Comprehensive health and welfare programs to fit your individual or family’s needs:

•Health Insurance
•Dental Insurance
•Vision Insurance,

•401(k) Retirement Saving that includes a generous employer match

•Paid Time Off (vacation, sick, holiday)

•Company Paid Life Insurance

•Company Paid Short and Long Term Disability Insurance

•Wellness Plans and Rewards

•Strong company values of team work, culture and values, personal and professional development, work-life balance, and recognition

•Competitive compensation with opportunities to participate in employee bonus plan and travel bonus plan

At LabAnswer we offer a very competitive compensation package based on experience and education. We are looking for exceptional people to join our team, those who are looking to join an organization for the long term. We invite you to visit www.labanswer.com to review our Employee Value Proposition and Philosophy, and welcome you to apply, or refer a candidate to apply, through our careers page for employment consideration.