Line Service Manager

Essential Functions And Responsibilities:

• Provide world-class uncompromising service.
• Demonstrate a positive attitude at all times that fosters and promotes high moral, must also demonstrate competency that is always superior expectation, is considered exceptional among his/her peers.
• Manages, coordinates and supervises a wide variety of aviation and aircraft support operations for aircrews, passengers, base tenants, and others using Cutter Aviations facilities.
• Directs, manages, and plans FBO business operations, including those pertinent to aircraft servicing, ground handling, support the needs of the facility, ramp management, and personnel and office administration.
• Services and/or directs the servicing of general aviation, military and large charter activity, other services including but not limited to baggage and cargo handling, ensuring the proper completion and customer satisfaction on all service requests.
• Coordinates line service and ramp use requirements of transient and based customers.
• Responds to, supports, and manages a wide variety of routine operational situations within the department while maintaining a positive image/attitude of Cutter Aviation.
• Have some knowledge of operational budgets. Purchases line service equipment, operating supplies pertinent to daily activities, personal protective equipment and oversee the preparation of daily and recurring records and reports, responsible for establishing appropriate guidelines and procedures for equipment maintenance and use.
• Performs and/or manages qualitative inspections of fuel service equipment and aviation fuel in accordance with airport and industry guidelines (NFPA407 & ATA103).
• Operates line service equipment, including fuel service vehicles, and maintains appropriate certifications and endorsements.
• Coordinates line service shift activities concerning safety, security, maintenance, and operations with supervisors and appropriate airport operations and maintenance staff.
• Oversees and is responsible for personnel training, staff performance management, staff recruitment and utilization, procedural development and standardization.
• Selects, trains, motivate, and lead staff; conducts performance evaluations; implements performance improvement, discipline, and termination procedures as appropriate.
• Reviews the work products of subordinate and other staff to ensure compliance with published procedures, applicable regulations and standards, and other pertinent guidelines.
• Promotes and maintains operational safety and quality customer service objectives by overseeing and managing staff training, development, procedural standardization, resource allocation and proper task completion, and ensuring the work produced by line staff adheres to published procedures, applicable to industry regulations and standards, and other pertinent directives.
• Develops and implements diverse training, skill certification and safety programs as required.
• Manages and is familiar with aviation fuel storage facilities and aviation fuel inventories stored therein, and ensures those inventories are in strict conformance to qualitative standards.
• Achieves and sustains certification as a National Air Transportation Association (NATA) Safety 1st Professional, Line Service Technician (PLST) Trainer, NATA Line Service Supervisor (FAR Part 139.321 fire safety training. Successfully completes required training programs pertaining to international waste handling, dangerous goods handling, forklift operation and specified first aid procedures.
• Promotes an effective, responsive, and value-based organizational culture.
• Performs other duties as assigned.

Qualifications

Physical Demands:

This work requires the following physical activities.

• Occasional lifting up to 50 pounds.

Environmental Conditions:

• Office & Outside environment

Minimum Education Requirement:

• Bachelor’s Degree in aviation management or a related field or equivalent level of relative experience.

Minimum Work Experience Requirement:

• 5+ years' experience in airport line and fuel service operations, or a minimum of six years' experience in FBO operations (airport ramp service operations and aircraft fuel servicing), or any equivalent combination of relevant experience, training or education equal to ten years, three years of which were in an aviation-related supervisory capacity.
• Proficiency with Microsoft Products.

Qualifications/Special Skills and Certifications:

Knowledge of:

• General and specific airport ramp operations practices, procedures and safety/security concerns.
• Federal, state and local rules and regulations pertinent to airport, FBO and line service operations, US Military (Specification 1548D)
• General aircraft operating and servicing characteristics, including those for general aviation, military and commercial service aircraft.
• Aviation fuel properties and the related test equipment, testing standards and testing procedures used to evaluate fuel quality.
• Aviation basic computer word processing and spreadsheet applications.
• General mechanical system designs that comprise aviation ground support equipment, including but not limited to fuel service vehicles, fuel storage facilities, ground power units, and other related equipment.
• General leadership principles and personnel management, training and performance evaluation techniques and practices.

Ability to:

• Establish and maintain effective working relationships with all staff, tenants, customers, and the general flying public.
• Effectively direct and manage activities spanning several functional areas.
• Analyze and resolve operational and procedural issues and problems.
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government/industry regulations.
• Write reports, memoranda and business correspondence, and perform analyses of operating data that facilitate business decision-making.
• Present information effectively and respond to questions from airport staff, clients, customers, and flight crews.
• Basic accounting knowledge, helpful

Requirements:

• Ability to pass a drug screening test.
• Able to pass a background check.
• Clean driving record

Ideal candidate will have the following work styles:

• Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail.
• Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace.
• A willingness to take on responsibilities and challenges.
• Being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Persistence in the face of obstacles.