Lithuanian Speaking Customer Service for Information Technology (IT) industry

Mercier Consultancy MD is excited to announce an opening for Lithuanian Speaking Customer Service Representatives in the Information Technology (IT) industry. This position is an excellent opportunity for individuals who are enthusiastic about technology and have a passion for helping customers. As a member of our customer service team, you will assist clients in navigating technical issues and providing support in Lithuanian, ensuring they have a seamless experience with our IT products and services.

Key Responsibilities

• Handle customer inquiries related to IT products and services via phone, email, and live chat in Lithuanian.
• Provide technical support and troubleshooting assistance for software and hardware issues.
• Educate customers on product features and best practices for optimal use.
• Document customer interactions and solutions in the CRM system for future reference.
• Collaborate with IT teams to escalate and resolve complex technical issues.
• Stay up-to-date with industry trends and advancements to better assist customers.

• Fluency in Lithuanian (both written and spoken) is required; proficiency in English is a plus.
• Previous experience in customer service, preferably within the IT industry.
• Strong communication skills with the ability to explain technical information in a user-friendly manner.
• Excellent problem-solving skills and a proactive customer service orientation.
• Ability to work under pressure in a fast-paced environment while maintaining high service standards.
• Familiarity with IT systems, software applications, and CRM platforms is highly desirable.
• Willingness to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...