Lithuanian Speaking Customer Service for Media & Entertainment industry

Mercier Consultancy MD is delighted to announce an opening for Lithuanian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is a fantastic opportunity for individuals who are enthusiastic about media and entertainment and excel in providing customer support. As a representative, you will engage with customers in Lithuanian, addressing their inquiries and ensuring they enjoy a seamless experience with our entertainment services.

Key Responsibilities

• Handle customer inquiries regarding media and entertainment products, services, and subscriptions via phone, email, and chat in Lithuanian.
• Assist customers with account management, content access, and troubleshooting issues.
• Provide information on new releases, promotions, and service updates.
• Resolve concerns and complaints efficiently, ensuring a positive customer experience.
• Document customer interactions accurately and follow up as needed.
• Collaborate with marketing and content teams to enhance customer engagement.
• Stay updated on industry trends and product offerings to effectively assist customers.

• Fluency in Lithuanian (both written and spoken) is required; knowledge of English is beneficial.
• Experience in customer service, particularly in the media or entertainment sector, is preferred.
• Exceptional communication skills with a friendly and approachable demeanor.
• Strong problem-solving skills and the ability to handle customer inquiries with care.
• Proficient in using customer service tools and CRM systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Willingness to work flexible hours, including evenings and weekends.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...