Lithuanian Speaking Customer Service for Retail industry

Mercier Consultancy MD is excited to announce a job opening for Lithuanian Speaking Customer Service Representatives in the retail industry. This position is perfect for individuals who are enthusiastic about customer service and have a passion for the retail environment. As a representative, you will play a key role in delivering exceptional service to customers, helping them with inquiries regarding products, orders, and store policies, all while utilizing your fluency in Lithuanian.

Key Responsibilities

• Handle customer inquiries related to retail products, services, and policies via phone, email, and live chat in Lithuanian.
• Assist customers with order placements, adjustments, and returns.
• Provide detailed product information and recommendations based on customer needs.
• Resolve customer complaints and issues in a timely manner, ensuring satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members to enhance the customer service experience.
• Staying updated on retail trends and promotions to better assist customers.

• Fluency in Lithuanian (both written and spoken) is essential; proficiency in English is preferred.
• Previous experience in customer service, especially within the retail sector.
• Strong communication skills with the ability to engage effectively with customers.
• Problem-solving skills and a positive, customer-oriented approach.
• Ability to multitask and manage time effectively in a busy environment.
• Familiarity with retail software and CRM systems is a plus.
• Willingness to work flexible shifts, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...