Lithuanian Speaking Customer Service for Telecommunications industry

Mercier Consultancy MD is excited to announce an opening for Lithuanian Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and committed to providing excellent customer support. As a customer service representative, you will communicate with clients in Lithuanian, assisting them with their telecommunications inquiries and ensuring they have a positive experience.

Key Responsibilities

• Handle customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Lithuanian.
• Assist customers with account setup, billing inquiries, and service changes.
• Provide accurate and timely information regarding product features, offers, and service availability.
• Effectively resolve customer complaints and technical issues to ensure satisfaction.
• Document all customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to improve service delivery and enhance customer experiences.
• Stay informed about new products, services, and industry trends to assist customers effectively.

• Fluency in Lithuanian (both written and spoken) is essential; knowledge of English is a plus.
• Prior experience in customer service, especially in the telecommunications sector, is preferred.
• Strong communication skills with a dedication to customer satisfaction.
• Excellent problem-solving abilities and the ability to work under pressure.
• Ability to multitask and prioritize customer inquiries effectively.
• Proficient in CRM software and standard computer applications.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...