Litigation Support Specialist

Wouldn't it be great to build your career at a company recognized five years in a row, from 2019 to 2024, as the winner of Best Places to Work in collections? At Credit Control, we know that our driven, dedicated Team Members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and growth opportunities.

The Litigation Support Specialist will provide administrative assistance to the Director of Litigation and the Litigation Support Manager. The ideal candidate will demonstrate end-user proficiency in Microsoft Office as well as the ability to consistently and accurately complete the following tasks, while maintaining strict confidentiality:

Litigation Support:

• Document incoming threats, suits, and complaints on the departmental tracker and distribute to internal departments as needed


• Demonstrate user proficiency with Microsoft Access to create and update database records with consumer and complaint information


• Review certified mail and other written correspondence for possible threats, suits, and complaints


• Request underlying media and account records internally and externally, as directed


• Receive and process update requests to/from clients, as needed


• Receive and process incoming mail for litigation team in the office; distribute and document as needed


• Ability to review and process communications from a process server, in office and electronically


• Distribute settlement agreements for internal execution as needed


• Prepare settlement check requests


• Utilize Pacer to complete reputational checks and query new lawsuits


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Regulatory Complaint Support:

• Navigate assigned regulatory complaint portals to process new complaints, upload responses and manage due dates


• Update departmental complaint log daily


• Distribute new complaints internally for escalation to clients


• Assist in the review of regulatory complaints, requesting account level records as needed

• Receive and process update requests to/from clients, as needed

Vendor Audit Support:

• Maintain and update the vendor audit calendar to reflect audit cycles and evidentiary document requests, e.g., COI, SOC, PCI, and similar documents with annual dates of expiration


• Use vendor trust sites to obtain audit documents and review


• Maintain and update points of contact for active vendors


• Receive and process update requests to/from clients, as needed

Licensing Support:

• Ensure state license folders are maintained and updated with current versions of business licenses


• Request reports from internal departments to complete quarterly licensing reports and complete in-state portals


• Document license renewals and complete the requested items, includes obtaining signatures from executives


• Distribute updated license renewal documents for physical frames


• Complete license requests for client audits  

Requirements:

• Previous third-party collection experience preferred


• User proficiency with MS Office Suite, including Word, Excel, PowerPoint, Access, Teams and Office 365, including advanced user functions


• Ability to maintain strict confidentiality, internally and externally


• Professional verbal and written communication skills


• Strong attention to detail


• Ability to self-manage and meet strict deadlines


• Knowledge of the FDCPA and other regulations governing third-party debt collections preferred, but not required

Job Type:

•  Full-time


•  in-office position

Pay: $20 - $22

Benefits:

• Medical/Dental/Vision


• Life Insurance


• Paid Time Off


• Paid Vacation Time


• Paid Holidays


• Paid Bereavement


• Paid Training


• 401k with company match


• Annual Retention Bonus


• Professional Development Grant Program


• Employee Assistance Program


• Ongoing Contests and Prizes


• Annual Company Events


• Company Referral Program


• ADP Lifemart Employee Discounts

Schedule:

• 8-hour shift with set schedule

• Day shift


• Monday to Friday


• 7:00 AM to 4:00 PM CST


• No weekends

Location:

Earth City, MO

Department

Compliance

Employment Type:

Full Time

Minimum Experience:

• Debt Collections: 1 year (Preferred) 


• Experience

Compensation:

$20 - $22