LN Venues, Backstage Experience Manager (North Island Credit Union Amphitheatre)

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

WHAT THIS ROLE WILL DO

• Partner with the Venue General Manager to administer Live Nation and venue programs supporting local production and touring teams, ensuring alignment with overall venue goals.
• Lead backstage hospitality operations, including artist arrivals, dressing room assignments, and ongoing support throughout the event. Monitor and maintain high standards for cleanliness, organization, and guest comfort.
• Collaborate with backstage catering teams to ensure artist rider requirements are met and the culinary experience exceeds expectations. Oversee laundry, towel service, and dressing room readiness.
• Act as the backstage brand ambassador, modeling the venue’s service culture and participating in sustainability initiatives such as resource conservation, waste reduction, and recycling programs.
• Conduct pre- and post-show walkthroughs, prepare backstage areas for artists and crews, and document any damages or maintenance needs. Oversee dressing room and bus stock, as well as after-show meal coordination.
• Manage applicable backstage program budgets with the GM and Production Managers, including processing vendor invoices and tracking expenditures.
• Maintain metrics and historical data on tours, artist preferences, and backstage program performance. Produce post-event service recaps and analyze reports to identify opportunities for improvement.
• Work closely with Production Managers, Artist Services teams, and Live Nation tour representatives to advance show logistics, enhance artist satisfaction, and create memorable hospitality experiences, including special celebrations or unique requests.
• Research best practices, develop new initiatives, and implement programs to increase engagement, streamline operations, and elevate the overall artist and crew experience.

WHAT THIS PERSON WILL BRING

• Must be able to maintain composure around high profile artists/guests and work in an often hectic and loud environment. 

• Must have strong organizational, time management and multi-tasking skills.    

• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).  

• Possess a positive outlook, strong communication skills and the ability to engage others.  

• Must possess strong problem-solving skills and demonstrated experience finding creative solutions. 

• 1 years' plus of backstage/production/hospitality experience.  

• 2-3 years’ plus of work experience in a comparable role. 

• 1-2 years’ plus of leadership experience. 

• Has a natural interest in helping others and a heart for service. 

• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment. 

• Must be able to lift 30 lbs. using proper lifting techniques. 

• Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.  

• Public speaking or meeting facilitation skills is a plus 

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.