Load Out Associate

The Load Out Associate plays an essential role in the daily operations of Lukas Nursery. This position is responsible for safely and efficiently loading customer purchases into their vehicles, restocking heavy items, maintaining outdoor areas, and assisting with general upkeep around the nursery. Load Out Associates work closely with the customer service team to ensure a positive shopping experience. This role is physically demanding and requires consistent lifting of 50–70 lbs. throughout the shift. This is a full-time or part-time non-exempt role, including weekend availability.

Lukas Nursery & Butterfly Encounter is a family owned and operated business with a unique, fun, non-monotonous, educational work atmosphere. Lukas Nursery is proud to offer competitive, commensurate wages in addition to a variety of employee benefits including Health Insurance, Vision, Dental, 401K, Paid Time Off, Tuition Reimbursement, and more.

• Greet and assist customers in a courteous and professional manner.
• Accurately process sales, returns, and exchanges using the point-of-sale (POS) system.
• Handle cash, credit, and gift card transactions responsibly and balance drawers at the end of shifts.
• Maintain a clean and organized work area, including registers, countertops, and surrounding displays.
• Answer basic product or pricing questions and direct customers to the appropriate department when needed.
• Keep up to date on current promotions, discounts, and special offers.
• Assist with stocking impulse items and maintaining signage near the checkout area.
• Support the team with restocking, labeling, and light cleaning as needed.
• Follow all company policies regarding loss prevention, safety, and customer privacy.
• Collaborate with team members and supervisors to ensure smooth daily operations.

Qualifications:

• 1–2 years of experience in customer service or retail (cash handling preferred).
• Strong communication and interpersonal skills.
• Detail-oriented and able to handle multiple tasks efficiently.
• Positive attitude and willingness to work in a team environment.
• Reliable and punctual, with weekend and seasonal flexibility.
• Basic familiarity with plants or garden products is a plus but not required.
• Professional phone etiquette 
• Knowledge of Point-of-Sale systems