Loan Admin Clerk II

Position Summary: 

Prepares loan documents for closing of consumer, commercial, and real estate loan products to ensure full compliance and quality of loan documentation for funding. Resolves loan documentation issues with lending team collaborating on problem solving and process improvements efforts to maintain and continuously improve loan operations policy, procedure, and performance.

This position will receive calls and respond to customer inquiries and concerns, they will handle daily transactions and questions in accordance with Bank policies and procedures.

The level of this position is based on 3 to 5 years of service, education and/or equivalent experience, knowledge level and skill set.

The Loan Administration Clerk position is expected to meet and/or exceed Citizens Alliance Bank’s customer service levels as well as the over-all goals of the organization.

Essential Functions:

To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Handles customer account transactions which may include verifying incoming cash, accurately dispersing cash, accepting various deposits and payment and cashing checks.


2. Assist in providing internal approvals for the implementation of all new loans and changes to existing loans.


3. Act as liaison with all customers regarding loan administration.


4. Administer everyday work and evaluate all incoming mail, emails, faxes and process payments.


5. Manage communications between lending officers and customers to resolve all customer issues efficiently.


6. Be Proficient with the Bank’s Loan Originating System, the Bank’s Core Operating System, Excel and Word.


7. Assist Loan officers with Consumer, Real Estate, Agriculture, and Commercial Lending per their request.


8. Prepare Loan documents for all lending functions.


9. Knowledgeable of all loan instruments, including Mortgages, UCC’s, Notes, Security Agreements, Hypothecation Agreements, Assignments and other related finance forms.


10. Perform day-to-day loan maintenance.


11. Maintain and organize loan documentation files.


12. Analyze credit tracking reports.


13. Perform credit checks and flood checks.


14. Review all loan documents for accuracy and provide feedback to the loan officer as needed.


15. Create loan comments and being able to articulate both written and oral communication internally and externally on behave of the loan officer.


16. Work closely with internal and external customers to meet their needs.


17. Articulate communication, both oral and written.


18. Ability to break down complex problems and arrive at the right solution.


19. Ability to architect and drive change by enlisting support of management.


20. Excellent written and verbal communication skills.


21. Obtain and maintain a working knowledge of regulatory requirements as they relate to safety and soundness, compliance and lending.


22. Ability to prioritize workload.


23. Assist co-workers as needed.


24. Physical presence in the bank is required.


25. Perform other duties as assigned and requested.


26. Adherence to all Bank Policies and Procedures will be required in this position.


27. This position requires a valid driver's license.


28. All employees are expected to exemplify and follow our core values.


29. Regular attendance and punctuality when reporting to work. 


30. Travel for trade and industry schools and seminars as needed.


31. This position may require installation of a Multi-Factor Authentication (MFA) app on an employee’s personal mobile device. THE MFA apps are used to authenticate a user’s identity to the system for security purposes.


32. Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank’s policies and procedures.


33. Perform other duties as assigned and requested.

Core Values:

Humility - We are “blue-collar bankers”. We are relatable, down-to-earth people who greet our smallest customer the same way we greet our largest.

Respectful, Genuine Care for Others - We care about each other, we care about our customers, and we care about our communities.

Finds A Way - This simply put, is nothing more than attitude. It’s a can-do spirit, a desire to help, to contribute, to go above and beyond, and to make a difference.

Effort - We expect a lot of ourselves and hold ourselves to a high standard. We are not entitled, and we need to earn it from our customers and each other every day.

Owning-It - Owning-It or Accountability is a big word that can encompass a great many things. For Citizens Alliance Bank, it’s about ownership. When an employee says they will do something, they follow through and get it done.

Educations and Experience: 

- High School diploma or GED.

 - Continuing Education to maintain job knowledge.

 - Three to Five years of banking experience.

Preferred - Three to Five years Administrative experience and/or customer service experience.

Preferred - Proficiency in Microsoft Suites.

The employer has the right to revise this position description at any time. The position description is not a contract for employment. 

Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes.