Loan Administrative Specialist

Position Title: Loan Administrative Specialist

Location: Malvern, AR

Department: Loan Operations

Reports To: Loan Administrative Supervisor

GENERAL SUMMARY

Under general supervision and guidance of the Loan Admin Supervisor, the Loan Admin Specialist provides clerical services and related duties specific to and supportive of the lending staff at MNB through the set-up, imaging, and maintenance of loan documents, monitoring of payments, and balancing of the loan process; Insures compliance with internal policies, procedures, and legal requirements; Work is highly confidential in nature, involves the skilled use of a computer. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Maintain the set-up of document files and credit files in a neat, orderly, consistent manner through the imaging software and control file access to authorized individuals only
• Scan copies of all loan docs (new loans, paid-in-full documents, renewals, etc.)
• Maintain tracking of outstanding documentation, loan agreement requirements, guidance line requirements, proof of insurance, titles, direct liens, UCC’s, etc., both on document and credit files
• Review final real estate documents against filed mortgage papers and final title policies to ensure accuracy of information on documents
• Prepare documents on paid-off loans to mail to customers and release documents from various agencies
• After loans have been funded, upload data into system and verify that the loan has been properly set up in the bank’s computerized loan system
• Balance loan applications daily to the general ledger
• Verify note and loan information for accuracy of pertinent information such as dates, interest rates, and payment plan; Responsible for next day verification of loan maintenance items; File new notes and related documents in the vault
• Post loan transactions on specialty payments (e.g. payoffs, participations, etc.). Key transactions for Loan Prep in place of earnings trailers on lines of credit
• Mail notices; Verify past due and payment due notices before mailing to ensure posting accuracy
• Deliver corporate center’s proof items to operations each day
• Consistently deliver phenomenal customer service through aggressive friendliness accompanied by honest, positive and confident behaviors (in-house and on the phone)    
• Maintain utmost confidentiality
• Perform any other related duties as may be required or assigned

TEAM EXPECTATIONS

• Champion the MNB mission statement with pride and enthusiasm
• Perform all aspects of your position with a coachable spirit
• Support all other team members, providing assistance and encouragement to ensure service is provided in the most efficient and effective manner
• Collaborate in the sharing of new ideas that will drive the organization’s bottom line 
• Participate in volunteer opportunities surrounding the bank
• Exhibit professionalism at all times

ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate and that of a typical office setting.

SAFETY SENSITIVITY

This position is not considered safety sensitive as defined by the MNB Drug-Free Workplace Policy.

OTHER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EOE STATEMENT

MNB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, pregnancy, status as a protected veteran, status as a qualified individual with a disability, or any other basis that may be determined by law.

QUALIFICATIONS AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

• High school diploma or GED required
• Bachelor's Degree in a business field; or four (4) years related work experience/training in business field (e.g. accounting, finance, management, loan doc prep, real estate, title, insurance, etc.) required
• Four-year college degree preferred
• Minimum one (1) year experience working with loan documents and regulations preferred
• Loan document processing or loan assistant experience a PLUS!

OTHER SKILLS AND ABILITIES

The individual must be able to

• Exhibit ability to effectively support Supervision 
• Compose or create loan documents and correspondence
• Successfully manage assigned tasks independently while meeting time constraints
• Communicate effectively (both oral and written)
• Multi-task and rotate job tasks with seamless flexibility
• Exhibit strong analytic skills while organizing information 
• Read, understand and comply with documents (e.g. policy manuals, laws, regulations, internal procedures and controls, etc.) and exercise independent judgement, initiative, and discretion based on knowledge of such in performing daily activities
• Foster an atmosphere of teamwork and enthusiasm
• Exercise trustworthy service, courtesy, tact and diplomacy in dealing with others 
• Provide transportation to attend required training/meetings at designated locations within the bank as required
• Proficiently type on a keyboard
• Efficiently use standard office equipment (i.e. desktop/laptop computer and software, copier, scanners, printers, fax, 10-key calculator, multi-line telephone system, etc.)
• Proficiently use MS Office applications (Word, Excel) and Google search engine
• Exhibit general knowledge of commercial bank computer applications

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

This position requires manual dexterity; to regularly sit, use hands to finger, key data, handle or feel; to reach with hands and arms; to talk and hear; the employee must occasionally stand, walk, bend, stoop, or kneel. 

The employee may regularly be required to lift and/or move up to 10 lbs.; occasionally lift and/or move up to 20 lbs. 

Specific vision abilities required by this job include focus and close vision.