Summary/Objective
Provide support to loan officers in all aspects of the lending function.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Assist with loan applications
· Process consumer loans
· Take care of loan documentation, disbursements, closings, packaging and send to Credit Admin for booking
· Order title work, appraisals via Eppraisal, and flood determinations
· Ensure loan packages are complete and according to checklists
· Assists loan review and examiners as needed
· Assist with and/or coordinate clearing of post-closing exceptions
· Make loan draws
· Loan payments/Account transfers (per lender or customer request)
· Perform collateral inspections as needed
· Help resolve customer problems as needed
· Work with past-due loans and maturing loans
· Assist with payoffs, partial releases, and cancellations
· Close loans in the absence of a loan officer
· Adhere to high ethical and professional standards
· Other loan related tasks, as assigned
Competencies
· Strong communication and customer service skills
· Problem Solving/Analysis
· Keen attentiveness to detailing and accuracy
· Ability to calculate figures and amounts such as discounts, interest, proportions, fractions and percentages
· Spreadsheet and word processing/typing
· Knowledge in loan procedures, regulations and documentation
· Efficient at adapting to changes and handling work pressures
· Teamwork orientation
· Initiative
· Time management
· Knowledge of office methods, procedures, and practices including the use of standard office and equipment
· Organized
· Motivated
Supervisory Responsibility
None
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, email, electronic calendars, scanning devices, calculators, and spreadsheets.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, squat, use hands to finger, handle or feel, and reach with hands and arms. This job may also require the employee to frequently lift at least 50 pounds.
Position Type/Expected Hours of Work
This is a full‐time position. Days and hours of work are Monday through Friday, Saturdays (as scheduled). This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position requires occasional evening and regular weekend work as needed.
Travel
Travel is primarily local during the business day, although some out‐of‐area and overnight travel may be expected.
Preferred Education and Experience
Experience in customer contact and problem resolution, ability to set and achieve goals, results‐driven attitude, strong customer service skills, written and oral communication skills, organizational skills, and attention to detail, computer skills, and advanced skills with Microsoft Office.
Minimum
Equivalent combinations of experience, training and/or education approved by Human Resources
This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position. Essential functions and overtime eligibility may vary on the specific tasks assigned to the position.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Equal Opportunity Employer/Veterans/Disabled
Activate JobCopilot
Your email job alert is now active!