Loan Closer

Mascoma Bank is seeking a Loan Closer to join our Mortgage Lending team. The Loan Closer is a critical position to ensure a great final experience in their loan process. This person will work in a fast-paced environment dealing with multiple parties to bring together all the information and documentation to deliver a complete and compliant loan to the Bank.

What You'll Do

1. Participates in, and contributes to, teamwork within the organization.
2. Schedules closings and prepares closing documents for Residential Mortgages.
3. Thorough knowledge of regulations and procedures specific to the settlement of Residential Real Estate Transactions to include: TRID, rescission, Secondary Market, Flood and escrow.
4. Ensures that documentation complies with regulatory guidelines, bank policy and standards.
5. Reviews loans for accuracy, completeness, and compliance as outlined by loan policy, MB on-line Origination manual, Secondary Market guide, Processing manual and Regulators.
6. Utilizes automated underwriting system, Loan Product Advisor, and re-submits loans as outlined in MB Origination manual.
7. Works closely with underwriting, Lenders, Lender Assistants and third-party vendors to resolve issues that may arise during the process.
8. Responsible for reviewing reports for pending loans to ensure accuracy and timely follow up for all outstanding tracking items.
9. Responsible for tracking conditions in LOS and reviewing documentation received to ensure it meets the guidelines.
10. Assists co-workers, and interacts with customers, loan processing and third parties throughout the closing process (such as realtors, attorneys, insurance agents etc.).
11. Maintains Closing/Post Closing procedure manuals.
12. Assists in troubleshooting and resolving closing and quality control issues that may arise with Settlement Agents, Customers, Realtors, Loan Servicing, Secondary Market and Closing Staff.

 What We're Looking For

• High school diploma or equivalent
• Two years of lending or job-related experience or two years of overall banking experience.
• Working knowledge of computers/strong typing skills
• Good with numbers; clear articulate voice on phone and in person; strong writing skills and clear presentation abilities; strong customer service ethic; capable of working independently; display initiative; flexibility; capable of setting priorities
• Ability to get along with co-workers and superiors
• Able to maintain confidentiality
• Professional appearance; grooming and dress consistent with MB appearance policy

Core Competencies 

• Interpersonal Skills – Relating openly and comfortably with diverse groups of people.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Customer Experience - Building strong relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Communicates Effectively – Communicating clearly and in a way that supports the needs of different audiences.
• Improves Continuously – Demonstrates an ability to adapt and commit to new ways of doing things with a continuous improvement mindset.
• Action Oriented – Acting on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Self-Leadership – Asking for the direction and support needed to grow and be challenged.
• Courage - Stepping up to address difficult issues; providing feedback that may be perceived as unpopular but is intended to improve results.

Location: This is a hybrid position within the Upper Valley of VT and NH. There is an expectation of 1-2 days per week on-site in our White River Junction, VT Operations Center.

Why Mascoma Bank?

• Strong culture of belonging with a team that values creativity, new perspectives and innovation.
• Community first minded. We care about our employees and the communities we serve.
• Competitive compensation.
• Career development and internal career mentorship.
• Comprehensive health care, dental care, and vision.
• 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
• Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown and so much more!

Background and Credit CheckAs part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, considering their relevance to the role and any regulatory requirements.

Our Commitment to Belonging!

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact [email protected].

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.