Loan Counselor

Description

General Job Summary

The Loan Counselor is responsible for collecting delinquent loan payments to minimize delinquencies and foreclosures. Typically handles loans in early stages of delinquency.

Summary of Essential Job Functions

• Contact borrowers in early stages of delinquency to remedy defaults
• Ensure adherence to regulatory requirements for collections process
• Work with internal/external staff and investor contacts to maximize potential for collection
• Create and mail loss mitigation letters and financial packages as requested by the borrower
• Maintain borrower’s default department files
• Retrieve and process collections voicemails
• Inform borrowers about available assistance options or potential consequences of foreclosure or bankruptcy

Other Job Functions

• Attend all training sessions for department
• All other duties as assigned by management

Requirements

Education, Training and Work Experience

• High school diploma (or equivalent) required
• Previous experience in mortgage loan servicing desired
• Previous experience in collections and/or default servicing desired

Knowledge, Skills and Abilities

• Maintain & foster positive relationships with customers and business partners
• Complete all assigned training in a timely manner
• Provide professional communication in both oral & written expression
• Excellent organizational, time management & analytical skills
• Able to communicate effectively
• High degree of accuracy
• High degree of dependability

Working Environment

Primary working environment is within an indoor climate-controlled office space. Employee may be subject to florescent lighting, dust, and other normal indoor-allergens. Employee will work in close proximity of coworkers and occasionally independently in quiet environments.

Physical Requirements

• Able to lift up to 20 pounds
• Extended periods of sitting (at computer desk)
• Complete repetitive tasks (including operation of computer mouse/keyboard)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

**University Bank is an Equal Opportunity / Affirmative Action Employer**