Loan Documentation & Operations Specialist I/II/III/IV

Under the direction of the Manager/Supervisor, this position is responsible for reviewing loan requests for completeness and accuracy to ensure compliance with product and Bank of Hawaii standards, updating and correcting application information to prepare the required loan documents, booking and disbursing all loans/lines, and performing posting booking quality control and SOX reviews. In addition, performs various functions related to indirect loan and lease contract processing, documentation, and customer correspondence.

• Reviews both and direct and indirect loan and lease requests for completeness and accuracy to ensure compliance with applicable product and bank standards and regulatory requirements. Prepares and performs quality control reviews of necessary loan or lease documents for signing using the automated documentation and non-automated processes as applicable. This includes items such as: notes or agreements, security agreements, collateral agreements, amendments, etc. 
• Maintains and enhances relationships with assigned Dealer clients to ensure ongoing or deepening relationships. Audits executed documents and ensures all required documents are correct and complete, reviews to ensure compliance requirements (Regulation Z, Customer Identification Program (CIP), Customer Due Diligence (CDD), Community Reinvestment Act (CRA), etc.) are met. Prepares requests for imaging and books accounts to the bank’s core loan system.
• May assist customers with lease servicing by providing timely and appropriate responses to product and service questions. Provides customers with welcome letters, payment coupons while maintaining the necessary documents for lease payments, payoffs, terminations, buy outs, and auction.
• Disburses all loan and lease requests. Process may involve transfer of funds electronically, or preparation of cashier’s checks, etc. Ensures that funds are disbursed accurately, posted to the correct account, and enters any post booking special instructions into the system prior to assigning the file for post booking maintenance and SOX quality control reviews.
• Consolidates, reviews and reconciles requests for information from branches and departments to include mortgage recordings and final reports to title companies and Bureau of Conveyances. Performs quality control reviews of the recorded documents and title policies and works with the title companies to resolve any issues that may impact the banks collateral prior to imaging the final documents.
• Performs posting booking maintenance and SOX quality control reviews by comparing the applicable signed documents and application information to the booked loan or lease in the bank’s core loan or leasing system.
• Assists and supports the Department in achieving the necessary goals and objectives to create shareholder value while mitigating risk.
• Performs all other miscellaneous responsibilities and duties as assigned.

• High school diploma or G.E.D. and 0 to 2 years of college or equivalent work experience. Post High School education preferred.
• Level I: Minimum 1 to 2 years in the banking industry, preferably in positions where general loan and or lease knowledge was gained, or equivalent work experience.  
• Level II: Minimum 1 year loan documentation experience or 3 to 4 years in the banking industry with at least 2 years in positions with regular exposure to general consumer and business loans knowledge, or equivalent work experience. Consumer, leasing and real estate loan documentation experience preferred.
• Level III: Minimum 5 to 7 years loan documentation or banking industry experience in positions where general consumer and business loans knowledge was gained, or equivalent work experience. Consumer, leasing and real estate loan documentation experience preferred.
• Level IV: Bachelor's degree from an accredited institution or equivalent work experience 
• Minimum 7 years documentation experience in consumer, leasing commercial, real estate, government participated loans, and other complex loans.
• Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, PowerPoint, and SharePoint) or similar software. Knowledge of or ability to use Bank software and system to include, but not limited to: IBS Insight, MeridianLink Consumer, TruStage Compliance Solutions, LaserPro, DocuSign.  

• Good verbal and written communication skills to include interpersonal skills. Able to communicate with team members, question and respond comprehensibly to supervisors and managers. Able to read, understand and follow detailed instructions. Must be an analytical, detail-oriented, self-starter and quick-learner with good math skills and ability to adapt to changing technology. Able to handle large volumes of work efficiently and accurately in a fast-paced environment. Flexible and able to adapt quickly to changing deadlines, priorities and procedures. Able to work flexible hours including holidays, weekends, and evenings as needed or assigned. Must be able to lift/push/carry up to 35 lbs. with assistance.

  As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
      
  Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii.  We listen, understand and deliver what our customers need to help them build a better tomorrow.
      
  We are an EEO/AA employer, including disability and veterans.  For Bank of Hawaii's full EEO statement, please visit  https://www.boh.com/careers.