Loan Insurance Escrow Specialist (Flood Insurance Focused) - Charleston or McKinney

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

Responsible for maintaining continuous insurance coverage on Mortgage, Mobile Home, Commercial and Retail Loan Portfolio; processes escrow insurance payments; tracks flood zone changes.  Responsible for updating and maintaining insurance information on core servicing system. Monitors reports and verification of accurate insurance tracking with vendor; processes force place insurance payments for insurance vendor.  May assist with special initiatives or projects and support other areas within Loan Operations as needed; ensures compliance with South State Code of Business Conduct and Ethics and other operating procedures and policies.

This position will be located in the Charleston, SC office or the McKinney, TX office.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor flood zone changes reported by vendor; ensures all real estate collateral located in a special flood hazard area maintains adequate flood insurance coverage.  Monitor insurance vendor reports for accurate insurance tracking. Update flood determination data on core system.
• Processes vendor pay file to disburse insurance premium payments from escrow.  Process escrow insurance payments in timely manner to ensure continuous coverage.
• Audits force place insurance billing for accurate placement, correct premium charges to loan and refunds credited back to loan.
• Request insurance policies from Insurance companies and/or agents and submit to insurance vendor.
• Complete insurance vendor reports daily, weekly and monthly.     
• Works and completes insurance related Source tickets from vendors, customers, lenders, and other bank personnel.
• Cross-train in areas within Loan Operations to provide support during changes in volume.
• Assists with development and regular review of procedures to improve operational efficiencies and to ensure adherence to bank policies and regulatory guidelines.
• Perform other related job duties and special projects as assigned
• Ensures compliance with the South State Bank Code of Business Conduct and Ethics, and other operating policies and procedures. Completes compliance training, and adheres to all Federal and State regulatory requirements.

The duties and responsibilities listed above may be revised at any time within the sole discretion of South State Bank without advance notice to or the consent of the employee.

COMPETENCIES

• Ability to handle confidential information (customers and employees); Strong interpersonal skills and the ability to work effectively both independently and within a team environment with minimal guidance; ability to communicate effectively (both orally and in writing); ability to maintain accurate records; ability to concentrate on details; ability to perform mathematical computations accurately; ability to adjust to a changing environment; ability to work under pressure and meet deadlines; ability to function harmoniously with management and employees of the Association; ability to provide quality customer service to internal and external clients; ability to provide support to the employees.

Qualifications, Education, and Certification Requirements

• Education: High School diploma required; Bachelor’s degree preferred. 
• Experience: A minimum of 2 years’ experience in an operations role is required.  Must be knowledgeable in all loan servicing functions including consumer, commercial and mortgage loans.  Knowledge of Federal and State regulatory items is preferred.  Experience with FiServ systems software is preferred.
• Certifications / Specific Knowledge: Proficiencies with Excel, Word, and other MS Office programs

TRAINING REQUIREMENTS/CLASSES

• Annual Compliance Training
• Fiserv training as needed to perform specific tasks

PHYSICAL DEMANDS

Must be able to sit for long periods of time. Must be able to effectively access and interpret information via various computer systems, documents, and reports.

WORK ENVIRONMENT

This position is located in the Charleston, SC office or the McKinney, TX officw in a cubicle environment. 

If applicable: Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.