Loan Officer Assistant

Position Summary: The Loan Officer Assistant would work directly alongside licensed loan officers to help maximize productivity. They will support the Loan Officers during the loan origination process and perform daily administrative duties in an accurate and organized manner.  Responsible for ensuring our borrowers fully understand the financial implications and responsibilities involved in taking out a loan and make sure they complete their applications correctly.

Essential Functions

• Assist Loan Officers with the loan application process.


• Initial client in-take, loan operating system set up, documentation gathering, electronically sort and file documents, income calculating, loan structuring, credit analysis and pre-underwriting, order employment verifications, order appraisal reports, run automated underwriting engines.


• Review and prepare documents for clients in a timely manner.


• Documentation follow up and tracking (contacting borrowers, title companies, real estate offices, appraisers, lenders, etc.)


• Manages day-to-day branch operations for example: scheduling, training, and administration of policies/procedures.


• Regular, reliable, and predictable attendance.

Marginal Functions:

• Comply with industry-related regulations, requirements, and state/federal laws as applicable to the job duties of this position.


• Oversee distribution of marketing materials in branch.


• Maintain social media marketing for their assigned branch.


• Maintain promotional materials inventory.


• Maintain and update knowledge on all products and programs.


• Check that applicants have correctly completed their paperwork and obtain missing information from applicants if necessary.


• Follow up on credit checks and prepare cost estimates for borrowers.


• Communicate with new applicants and existing clients regarding loan opportunities.


• Perform data entry and other office duties as needed.


• Manage pipeline with processing team to ensure timely closings.


• Maintains appropriate stock of office supplies for assigned branch.


• Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices.


• All other duties as assigned.

Minimum Educational & Experience Requirements

• High school diploma or equivalent required


• A minimum of 3 years’ experience as a Loan Officer or similar role


• Previous experience in retail residential mortgage loan originations preferred

Minimum Skill Requirements

• Basic knowledge of loan programs


• Ability to credit qualify borrowers


• Ability to work with diverse base of contacts (Loan Officers, clients, agents, lenders, title companies, etc.).


• Professional and effective verbal and written communications


• High degree of detail orientation


• Strong organizational skills


• Ability to work independently with minimal supervision


• Proficient with MS Office

Physical Demands

In terms of an 8-hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66% and “continuous” equals 67% to 100%.  However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position, if the accommodation does not impose an undue hardship that would require significant difficulty or expense.

• Continuous stationary position, particularly, but not limited to, at a desktop computer


• Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use


• Continuous communication: verbal and written, in-person, phone and electronic

Work Environment

• Office environment; remote and hybrid flexibility if determined by management.