Loan Officer, Inside Sales

Position Title: Loan Officer, Inside Sales (Confidential Client)

Location: Chicago, IL | Hybrid (3 days a week onsite, Tuesday through Thursday)

Employment Type: Permanent

Compensation

• Salary: $35,000/yr

Company Overview (Confidential)

Our Client is a mortgage lender and servicer operating a consumer-direct mortgage sales organization.

Position Summary

Reporting to Originations Leadership, the Loan Officer, Inside Sales operates in a consumer-direct mortgage sales environment, engaging prospective and existing customers through inbound calls, proactive outbound outreach, and timely follow-up. The Loan Officer assesses borrower needs, explains available mortgage products, pricing, and terms, and guides customers through purchase and refinance transactions from initial inquiry through closing. This role is responsible for achieving established production goals while delivering a responsive borrower experience and maintaining loan quality and compliance with applicable federal and state requirements and company policies.

Success is measured against established key performance indicators (KPIs), including funded loan volume and loan count; telephony activity, including inbound and outbound calls, talk time, and productive borrower contacts; speed-to-lead and follow-up completion; lead-to-application and application-to-funding conversion rates; and pipeline pull-through and closing timeliness. Performance also reflects borrower satisfaction, application and documentation quality, and compliance.

Primary Functions

• Handle inbound calls and make proactive outbound calls to assigned leads and existing customers using approved telephony tools; adhere to scheduled phone coverage, queue procedures, and availability expectations


• Respond promptly to new leads and borrower inquiries, follow established contact cadences, and complete scheduled callbacks and follow-up tasks


• Meet established KPIs for funded loan volume and count, call activity, talk time, productive contacts, speed-to-lead, conversion rates, and pipeline pull-through while maintaining loan quality and a positive borrower experience


• Manage and originate loans from company-provided leads; self-generated leads may also be originated in accordance with company policies, but generating personal business is not an expectation of this role


• Conduct consultative borrower interviews to assess financing objectives, income, assets, and credit information; recommend appropriate mortgage solutions for purchase and refinance transactions


• Clearly explain mortgage options, pricing, loan terms, costs, and application requirements


• Set realistic expectations for documentation, milestones, and closing timelines, and provide proactive updates throughout the loan process


• Assist borrowers with accurate, complete loan applications and required documentation before submission for processing and underwriting


• Maintain accurate, timely records in CRM, telephony, and loan origination systems


• Actively manage the loan pipeline and coordinate with processing, underwriting, and closing teams to support timely funding


• Follow company procedures for required disclosures, fair lending, HMDA reporting, customer contact consent, do-not-call requests, and protection of borrower information


• Follow approved call guides and quality standards, participate in call monitoring and coaching


• Escalate borrower complaints, complex loan scenarios, compliance concerns, and system issues through established channels


• Complete required training, participate in team meetings and product updates


• Perform other duties and responsibilities as assigned

Must-Haves

• Minimum 2 years of inside-sales experience in a mortgage originations environment, with demonstrated success meeting production and lead-conversion goals while maintaining loan quality


• Existing, active NMLS license


• Consumer Direct mortgage experience


• Experience working within a call-center operating model


• Minimum monthly production of $1 million


• High School Diploma/GED


• Prior experience working with Loan Origination Systems (LOS), preferably Encompass


• Demonstrable ability to multi-task, self-manage and self-motivate to drive new business


• Solid skills and experience in MS Word, Excel, and Outlook


• Strong verbal and written communication, interpersonal, analytical, and time management skills

Preferred Qualifications

• Multi-state licensing


• Bachelor's Degree in Business or Finance


• Residential loan origination experience

Sponsorship Available: No