Loan Operations Associate

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Respond to telephone inquiries from customers and associates pertaining to loan balances, payoffs, collateral information, etc.

• Loan account maintenance and transactions

• Perform daily balancing of the general ledger accounts

• Review loan files for proper documentation and compliance

• Prepare, review, and maintenance missing or incorrect documentation on the Loan Error Log

• Prepare, scan and perform quality control on loan files

• Order coupon books 

· Add and remove ACH and AFT records

· Process returned payments

• Collection maintenance

• Process charge offs

• Process loan extensions

• Maintenance and process vehicle titles

• Process closed loans

• Process low balance report

• Process and maintain proof of collateral insurance

• Prepare and review HMDA LAR documentation

• Review all declinations

• Prepare Satisfaction Pieces

• Initialize and maintain Forced Placed Insurance

• Review and maintain Flood Insurance

• Document and perform total loss documentation for insurance companies and customers

• Prepare escrow accounts for payment

• Prepare and maintain escrow analysis

• Monitor and process PMI payments and cancellations

• Federal Home Loan Bank (FHLB) monthly balancing

• FHLB remittance

• Process participation payments

• Update and maintain dealer floor plan

• Update and maintain adjustable rate analysis on loans

• Process monthly credit insurance commission 

• Process credit life/disability claims

• Process construction draws

• Maintain tickler report

• Perform other duties as assigned

• Must advance to Loan Operations Specialist I within 18 months of hire

SKILLS REQUIRED

• Broad knowledge of departmental operations, policies and procedures
• Ability to deal effectively and tactfully with customers and associates
• Ability to recognize irregular or suspicious transactions and take appropriate steps to prevent loss
• Adequate understanding of operations in other departments and bank retail outlets
• Understanding of Federal Regulations as they apply to loans
• Experience with using personal computers and common business applications such as Word, Excel, and Outlook.
• Exposure to bank core accounting systems, Jack Henry Silverlake preferred.
• Ability to operate common business equipment such as copiers, printers, and scanners.
• Above average problem solving and accounting skills
• Ability to lift 25 lbs.