Loan Operations Manager

Description

First National Bank is seeking a highly skilled and experienced Loan Operations Manager to join our team in Altavista, VA. If you have a deep understanding of loan operations and are passionate about driving success by combining your hands-on experience with your leadership skills to promote a collaborative work environment, we want to hear from you!

The Loan Operations Manager plays a key role in optimizing team performance by ensuring the efficient processing and servicing of loans while maintaining compliance with regulatory standards and bank policies. This individual will be responsible for overseeing the overall loan operations, including managing the consumer, commercial, dealer and mortgage loan operations staff. As a critical member of leadership, they will provide administrative direction and support for daily operational activities, ensuring the department delivers effective, accurate and courteous service to both internal and external customers while achieving the Bank’s goals and objectives.

What will you be doing in this role?

• Oversees the end-to-end loan processing functions, including application review, documentation, disbursement, and servicing. Ensures timely and accurate processing of all loan transactions, including new loans, renewals, modifications, and payoffs and confirms accurate and complete records of all loan transactions and correspondence are maintained.
• Regularly reviews and recommends updates to loan policies and procedures to improve workflow and ensure compliance. Implements and maintains efficient processes and systems to optimize the loan operations function. 
• Collaborates with system providers to optimize application usage, streamline processes, and ensure accuracy and compliance. Analyzes, prepares, and trains staff on periodic software and policy/procedural updates, verifies the effectiveness of enhancements, and coordinates with other departments related to system design and parameters to support the needs of multiple departments.
• Prepares and presents regular Management and Board reports on loan administration activities, including loan portfolio performance, compliance audits, and operational metrics.
• Ensures compliance with state and federal regulations and bank policies and procedures. Acts as a liaison to compliance and internal/external auditors when handling audit and compliance issues and works closely with compliance to mitigate risks associated with loan operations. Stays abreast of new rules, regulations, and procedures to assist in implementation and revision of current policies and procedures.
• Establishes an inclusive environment and supports competent staff capable of meeting departmental objectives. This activity includes recruitment, onboarding, salary administration, performance management, career development, and assistance to subordinates in problem resolution. Performs all functions of personnel management of Loan Operations employees. Provides day-to-day people and process leadership to cross-functional areas not within direct authority. 

What’s in it for you?

• Competitive salary and Incentive Plan opportunity
• Comprehensive medical, dental, vision and life insurance benefits
• Generous Paid Time Off (PTO) and 11 paid holidays
• Paid Parental Leave and other paid extended leave for eligible employees
• 401(k) Match Program and Pension Plan
• Tuition Reimbursement
• Great health and well-being benefits including: telehealth, EAP, specialized treatment of musculoskeletal injuries and conditions, LTD, and various supplemental plans
• We focus on the growth and development of our employees. The Loan Operations Manager has the ability to grow professionally at FNB

Requirements

What will you need?

• Bachelor's Degree or equivalent combination of education and relevant experience in a financial institution. 
• Five to seven years of banking experience, preferably in loan operations management, with at least three years of demonstrated leadership experience.  
• Reputation for excellence in customer service.  Effective at building, nurturing and leveraging relationships even in challenging environments and experience in developing, training, leading, inspiring and motivating a diverse team.  
• Excellent communication skills, both verbal and written, with the ability to articulate ideas clearly, influence others, and build rapport with clients and team members.  
• Detailed knowledge of lending products, including residential, commercial, consumer, and dealer. Strong background in bank financial reporting as it relates to loan data, reconciliations, and internal controls.
• Strong critical thinking and problem-solving skills, with the ability to assess complex situations, identify underlying issues or deficiencies, and develop and implement effective solutions.

Physical/Environmental Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions
• This position works in a normal office environment
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision

We are proud to be an EEO/AA/M/F/Disabled/Veteran employer