Loan Operations Specialist

Greater Iowa Credit Union is looking for someone to perform a variety of maintenance and servicing functions for consumer loan and account files. This includes data validations and updates, garnishments and levies, recoveries payment processing, ancillary lending product claims and Privileged Courtesy Pay program. Assist Senior Title Specialist with tracking of incoming files. Loan Operations Specialist will follow all processes and procedures in accordance with state and federal regulations.

Hours of Operation- Monday- Friday 8am-5pm

Location- Operations Center 1509 Baltimore Drive. Ames, IA 50010

Essential Functions and Responsibilities:

• Monitor Privileged Courtesy Pay program, including notifying members as needed. Close negative accounts in accordance with regulatory requirements. Notify and monitor accounts for closure in conjunction with losses incurred or fraudulent activity. Enter relevant account data to Chex Systems.
• Managing systems data and making necessary calls to members for Collateral Protection Insurance, Debt Protection, GAP, Lender’s Protection and related programs. Process claims and reviews necessary reports for accuracy. Oversees loan promo workflow, to ensure member criteria is met. Assist with compiling and updating various information and documents for legal requests and collateral liquidation. Follow- up with dealership on product cancelations for repo collateral.
• Improve member service communication with cure notices, collection letters, returned checks, and skips/subs.
• Process share draft exceptions daily and check for accuracy and verify if check should be returned. Manually process exceptions for share drafts.
• Process the recoveries and payments received from consumer credit counseling, collection agencies, and restitution. Monitor in-house collection arrangements for timely repayment and re-assignment to partner collection agencies in accordance with procedures. Responsible for collection agency communications and file maintenance. Oversee OrbiPay rejections and reversal.
• Maintain tracking of all incoming titles, send follow up letters, and make phone calls when title is overdue from borrower, dealer, or county treasurer's office.
• Ensures garnishments and/or levy payments are accurate and in compliance with withholding orders and laws. Researches and responds to inquiries from members, courts, state and federal agencies and others as needed. Delivers clear and concise communication to internal teams.
• Perform other duties as assigned.

Performance Measurements:

• Accuracy and Detail: The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations.
• Adaptability: The degree to which one adapts to changing work requirements, conditions, and business needs.
• Analytical Skill: The ability to observe, evaluate, summarize, and apply meaningful data in the problem-solving process. The ability to forecast events based upon current situations. Demonstrated skill in generating alternative solutions to problems.
• Attitude: The degree to which one is positive, constructive, and supportive towards members, employees, and the company. The level of enthusiasm and commitment demonstrated in job performance.
• Communication: The ability to effectively communicate through listening, speaking, writing, presenting, and sharing of information.
• Compliance: The degree to which the employee has knowledge of and complies with policies, practices, and regulations.
• Decision-Making/Judgement: The ability to make prudent decisions that are timely, well researched, and reflect awareness of impact.
• Teamwork: The ability to collaborate with team members and supervisors, while working to successfully meet goals.
• Live the values of the organization within GICU by Do the Right Thing, Do What You Say, Be Relentlessly Helpful, Be Greater Every Day, Be Accepting, and Be a Good Steward.

Knowledge and Skills:

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Ability to recognize and identify deficient consumer lending and courtesy pay trends.
• Exhibit strong written and verbal communication skills.
• Ability to present information with diplomacy and tact.
• Working knowledge of Microsoft Office software applications.
• Ability to work effectively with outside vendors, members and internal staff.
• Ability to operate standard office equipment. Keyboarding skills.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
• Work is performed in a standard office environment with a quiet to moderate noise level. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Paid Time Off
• Paid Holidays
• Group Medical, Dental, and Vision Plans
• Flexible Spending Accounts
• Lifestyle Spending Account
• Life Insurance/ Accidental Death & Dismemberment (AD&D)- Employees receive life insurance equaling 2x annual base salary, maximum $200,000. and AD&D coverage equal to basic life insurance (2x annual base salary or maximum of $200,000). Greater Iowa pays the full cost of Life Insurance and AD&D
• Supplemental/Voluntary Life
• Critical Illness
• STD/LTD
• Education Assistance Reimbursement
• Student Loan Interest Reimbursement
• 401k (6% company match)
• VTO
• Logo Wear
• Service awards
• Professional Development Opportunities
• EAP
• Fees waives on one checking and savings account
• Complimentary checks and safe deposit box (3x5)
• Employee loan/credit card rewards