Loan Originator Assistant 3

The Loan Originator Assistant 3 (LOA 3) is a key front-line sales support branch employee with direct communication with clients and realtors. The LOA 3 is responsible for assisting with leads, loan files and providing administrative support functions to assigned originators or managers within the branch. The LOA 3 should project an outgoing personality and can self-motivate toward results. This position may also provide an opportunity to become a licensed loan originator or LOA providing greater opportunity & support to teams, which may include completing additional state licensing requirements. 

Duties and Responsibilities 

The primary job duties and responsibilities of this position include but are not limited to: 

• Facilitate the initial contact to leads for loan originators and teams and complete a discovery call. 


• All discovery calls, notes, interaction and lead lifecycle to be recorded and tracked in Hubspot (CRM system). 


• Discuss loan process, timing and general list of documents for loan approval to set the expectation for client during entire process. 


• Coordinate discussions between the loan originator, referral partners, and clients as a primary contact throughout the lifecycle of the loan process and arrange meetings to ensure any follow-up actions are completed. 


• Promote Envoy’s products to real estate agents, home buyers, leads, and referral sources while tracking and managing follow ups.


• Assist with call backs to prospects and scheduling that require a phone consult prior to a face to face or virtual meeting.


• Assist in managing a lead pipeline through Hubspot for teams. 


• Request and gather relevant information/documents from the borrower to complete the application as needed.


• Follow up and respond to customer and in-house inquiries on transactions to offer superior customer service.


• Enter loan applications into Loan Origination System (License Required) and assign originator or additional team member necessary tasks to keep loans moving through the process.  


• Review all loan data & documents received checking for inconsistencies & omissions, reporting any errors to the originator.


• Monitor the process and communicate effectively with the borrower and all other parties to the transaction on the status of the loan.


• Responsible for periodic status calls to all parties involved in transaction (clients, realtors, loan originators, etc.).


• Send out correspondence – thank you cards, closing cost calculators, etc. 


• Become familiar with Envoy's process, policies, and procedures. 


• Maintain regular attendance and able to work in the office Monday-Friday during regular office hours, plus potential overtime, as necessary.  


• General clerical and phone support, as needed. 


• Additional duties may be assigned as business requires. 

Under no circumstances will the Loan Originator Assistant engage in any of the following tasks: 

• Quoting rates 


• Offering or negotiating the terms of a mortgage loan 


• Taking a mortgage loan application (unless Licensed) 


• Any other activities that require a Loan Originator License 

Qualifications 

Listed below are the minimum qualifications required to successfully perform this role. These qualifications are necessary for someone to be considered for this position.

Qualifications include: 

• High school diploma or equivalent, Bachelor's degree is a plus 


• 1+ years of experience as a LOA/Loan Partner, Processor, Loan Officer, and/or Underwriter preferred


• Knowledge of Microsoft Excel, Word, and Outlook 


• Working knowledge / Proficiency in Desktop Underwriter/Desktop Originator (DU/DO), Loan Prospector (LP), and originating  systems, Encompass experience preferred 


• Ability to learn, or have past in-depth experience, in mortgage banking process, with a preference in residential mortgage banking


• Ability to analyze issues and create effective resolutions, while managing multiple projects concurrently 


• Ability to process, organize and interpret large amounts of data, which reflects loan files 


• Excellent customer service skills and adept at working in a team environment 


• Must be a self-starter who is reliable, detail oriented with the ability to resolve issues 


• Exceptional follow-up, time management, interpersonal, and verbal and written communication skills


• Willingness to learn, self- motivated, social media savvy and a forward thinker