Loan Processing Consumer Specialist

SmartBank Associates enjoy an AMAZING benefits package:

• Comprehensive benefits- medical, dental, vision, life, and disability insurance


• Matching 401(k)


• Generous paid time off (PTO)


• SmartFlex Days


• Up to 11 Paid Company Holidays


• Incentive Program


• Mental Health Benefits Including 8 free sessions with a coach or certified professional


• Tuition Reimbursement


• Community Involvement Opportunities 


• Company apparel provided at no cost

Major Duties and Responsibilities:

1. Upholds SmartBank Core Values and Core Purpose.


2. Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart. 


3. Assists Lenders in completing loan requests, performs comprehensive loan request reviews, verifies compliance with loan policy, submits loans for booking and completes loan disbursements.


4. Obtains necessary documents for approval and security perfections, including but not limited to credit bureau reports, flood determinations, title opinions and title policies.


5. Places orders for Residential Evaluation Report or Full Appraisal requests with our third-party vendor, and reviews completed reports for accuracy and distribution to the lender and client. 


6. Prepares or obtains additional documents or reports in preparation for sending to the processing department for loan document production.


7. Required to be familiar with HMDA reporting requirements, identifying such loans and gathering necessary reporting information.


8. Reviews proof of sufficient insurance on collateral to be taken and delivers to our third-party company for tracking within a timely manner post-closing.  All flood insurance must be approved by the appropriate authority before closing.


9. Acts as a liaison with lender, borrower (as applicable), loan document preparation department, and third-party vendors in coordinating receipt and review of required documents to expedite the closing process.


10. Reviews loan documents prepared in-house or by legal counsel.


11. Coordinates HELOC closings with title companies and effectively communicates with Lenders.


12. Sends documents out for recording as necessary and tracking of any applicable related documents until received.


13. Finalizes closed loan package; handles disbursement of loan proceeds including providing ticket instructions to the lender for closing. 


14. Tracks missing items on checklist and works to clear Loan Document Exceptions.

Position Requirements and Qualifications:

1. High School Diploma or equivalent.


2. Two years of related experience.

Training Requirements (licenses, programs, or certificates):

1. Must maintain the continuing education annually as assigned per regulatory standards.

Knowledge, Skills, and Abilities:

1. Excellent client service skills.


2. Must possess the ability to handle multiple tasks simultaneously, with frequent interruptions.


3. Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook) and typing.


4. Strong written and oral communication skills.


5. Detail-oriented and ability to function in a team environment.


6. Self-starter.  Must possess the ability to work independently when instructed and manage your own schedule during work hours for efficiency.


7. Must be able to prioritize and organize daily workflow.


8. Maintains a competent level of expertise and knowledge of the requirements of various lending laws and rules.


9. Demonstrates the ability to maintain a positive attitude.


10. High level of integrity.  Must conduct yourself in a manner conducive to the SmartBank way and handle confidential information in a trustworthy manner.


11. Must be able to maintain regular and predictable attendance.


12. Willing to accept new ideas and methods and be agreeable to change.


13. Must have excellent verbal and written communication skills and ability to interact with all levels of management, peers and clients.

Work Conditions:

1. Able to routinely stand, sit, bend and stoop.


2. Frequently and regularly required movements using wrists, hands, and/or fingers.


3. Average, ordinary, visual acuity necessary to prepare and inspect documents or products and operate machinery.


4. Ability to hear average or normal conversations and receive ordinary information.


5. May be required to travel to training sessions or meetings.