Loan Processor

About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents.

Headquartered in New York City with teammates across the US, Orchard has 150+ full time employees and 400+ real estate agents (1099). We have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose, who have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to have been recognized by Crain's, Inc. 5000, Glassdoor, Parity.org and Built In on their lists of best places to work.

About the Role

Orchard is looking for a Loan Processor to support all operational aspects of the mortgage transaction process. You will be responsible for gathering and processing all loan documentation and ensure compliance with policy, regulatory, and loan terms on a lender-by-lender basis. The ideal candidate has experience working in a fast-paced environment with a focus on mortgage loan processing and providing exceptional customer service. This is a full time role that will report into the Mortgage Operations Manager. This position can be remote in any of the Orchard hiring locations (TX, GA, CO, NY, CA, WA, NC, MI, TN, or AZ), though you must be willing to work east coast or central time zone hours.

What You’ll Do Here

• Review and understand the client URLA for both purchase and refinance loan transactions. 


• Review initial client documentation to loan structure and package loan submission.


• Breakdown underwriting conditions and communicate documents needed to clients. 


• Calculate financials (income, assets, and liabilities) per lender requirements.


• Review, read, and understand client credit reports.


• Review and understand debt to income ratios.


• Respond to customers’ general questions, inquiries, and concerns while following escalation procedures when necessary.


• Manage loan transactions from initial submission to underwriting through clearance to close.


• Update customers, real estate agents, and title companies on the loan’s progress and status.


• Provide top-notch customer service by effectively communicating and cooperating with team members and customers.


• Process Conventional, FHA, VA, Non-QM, and Proprietary Bridge loans

We’d Love to Hear From You if You Have:

• 2+ years experience with mortgage loan processing in Conventional, FHA, and VA loan types.


• Basic knowledge of Fannie/Freddie guidelines. Ability to problem solve underwriting conditions based on guidelines. 


• Experience with managing loan volume of 15-20 closings per month.


• Experience with TPO/Broker processing model and mortgage POS and LOS systems required 


• Proficiency in DU/DO/LPA, as well as familiarity with FHA Connection and VA Portal 


• Excellent organization, communication, and time management skills.


• Analytical skills with strong attention to detail


• Good judgment and the ability to work independently and ethically 


• Ability to multitask, work well under time constraints and within deadlines


• Commitment to working as a team-player


• Proficient in Microsoft Word, Outlook, Excel, and Google-Suite 

#LI-remote #BI-Remote