Loan Servicing Account Analyst

• Responsible for managing all areas of investor relations (secondary market and private investors i.e. participations) relating to the portfolio including but not limited to:
• Custodial Reconciliations
• Loan Level Reporting
• Investor Servicing and Reporting Compliance
• Responsible for advising management of necessary changes to policy, procedure or system administration to ensure the proper servicing of loans per Investor and PMI guidelines.
• Assist collections department with investor requirements and claim filing.
• Responsible for accuracy of credit bureau reporting.
• Work quality control and exception reports.
• Manage relationships with investors and respond promptly to all inquiries
• Monitor interest accrual and rate changes.
• Assist Escrow Administration Specialist with tax disbursements and escrow analysis seasonally.
• Demonstrate knowledge of all Credit Union products and services
• Provide superior member service
• Assist in any area as directed by your leader

• Bachelor’s Degree preferred and loan servicing, accounting or equivalent experience required.
• Excellent communication and analytical skills required. 
• Microsoft Excel knowledge is required, and Microsoft SQL server knowledge a plus.
• Knowledge of secondary market practices, including regulatory compliance standards associated with the servicing of loans is preferred. 
• Strong ability to interact and work on teams with employees at all levels and within all credit union departments.
• Advanced experience with Microsoft Excel required.
• Knowledge of loan servicing is preferred.

What you didn't know about the team: 
At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.
 
Perks:
Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts.
 
We are committed to Equal Employment Opportunity.
We are a proud Veteran & Military Friendly Employer.