Number of Applicants
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Job Description
Overview
The Loan Servicing Analyst - Indirect is responsible for performing all duties required for the funding of indirect loans, including document review, meeting service level agreements (SLAs). and ensuring compliance of loan packages received for funding. This team member is also responsible for providing support and training to the LS Specialist - Indirect team & serving as funding queue administrator in the absence of the manager.
Essential Functions
Provide excellent customer and business unit support service
Maintain knowledge of job specific products and services
Interact as appropriate with other business units within the bank
Manage work queues / workflows as needed
Identify and resolve customer service issues ‘
Perform all duties required for the funding of indirect loans, including document review
Meet SLA’s
Partner with vehicle specialists as required to assure proper documentation for securing collateral
Ensure compliance of loan packages received for funding
Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed
Partner with vehicle specialists as required to assure proper documentation for securing collateral
Perform relevant administrative duties as required
Review appropriate departmental records and processes
Ensure total quality of work preformed
Provide support to all areas of Indirect loan servicing, including uploading and post-closing, as directed
Partner with Dealer Services production with regards to testing and implementation of new products
Serve as queue administrator in the absence of the Manager
Serve as primary trainer of new funders; in addition to providing existing funders with support as new products and services are rolled out
Provide valuable feedback with regards to improvements in the funding process
Participate in monthly DS audits
Provide support to the Indirect funding team with regards to Dealer Reserve and other required calculations
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Partner with third party vendors and agencies
Review and send customer correspondence
Ensure accuracy of information
Qualifications
Associate's Degree or equivalent preferred
5 - 6 years related banking/lending experience preferred
3 - 5 years customer service experience preferred
3 - 5 years technological or relevant experience preferred
Knowledge of Indirect LOS, Nautilus, CCMC & the core system, Extensive
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Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
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