Loan Servicing Clerk

Skowhegan Savings Bank seeks an individual to join our Loan Services team as a Loan Servicing Clerk. This is a full time (37.5-40 hours/week) onsite position, located in our Operations Center in Skowhegan, ME. Schedule is Monday-Friday.

Position Summary:

Loan Servicing Clerk is responsible for specialized servicing tasks, such as loading loans into bank core system, process payments, disbursements, changes, and other loan function transactions related to the setup and maintenance of the bank’s loan portfolio.

Duties and Responsibilities:

• Responsible for loading, set up and cross checking of all new loans into bank Core System: including Mortgages, Home Equity, Home Equity Lines of Credit, Installment Direct Loans, Installment Secured Loans, Overdraft Protections of all types.
• Collateral Tracking for all loan types including but not limited to: UCC filing, continuations and terminations, incoming attorney packages from loan closings, Mortgages, Assignment of Rents or Leases, Vehicle Titles, Final Title Policies, etc. 
• Responsible for escrow administration including: 
• Escrow Distributions including Property tax payments to individual towns, Homeowners Insurance premiums, Business to Business monthly payments for insurance premiums, PMI Insurance premiums (MGIC, UG, FHA, FAME, USDA), Credit Life & Disability monthly premiums.
• Annual escrow analysis to include preparation, full account review for accuracy, executing live escrow analysis, processing refunds and mailing statements to loan customers. 
• Works with Maine State Housing Authority to sell loans, this process includes but is not limited to cross checking file, loan document scanning, uploading MSHA documents to online portal, reviewing portal on a regular basis for acceptance. Research and respond in a timely manner on missing or incorrect documentation. 
• Responsible for flood insurance monitoring: process annual correspondence, insurance premiums, account maintenance and tracking for auditors. 
• Back up to Commercial Loan Servicing clerk for participation loan payment process. 
• Responsible for monitoring and maintaining all loan modifications including:
• Prepare loan modifications for loans, send to loan officers for customer review, ensure accurate file maintenance on modifications.
• Prepare monthly loan modification reports to underwriting on maturing HELOCs, and required correspondence including letters for offers, loan modification agreements, no offer letters, and processing signed loan modifications to Registry of Deeds for recording.
• Convert and track, No Offer lines of credit, to the appropriate repayment terms.
• Monitor, review and research E-Oscar Credit Disputes from all credit reporting agencies, research loan records for payment history, accuracy of bills and reported information.
• Processes all incoming loan payments and loan payoffs from customers, financial institutions, attorney offices, wires. 
• Review all closed loans, prepares appropriate letters, discharges to the registry of deeds, overpayment checks, vehicle titles to be released to borrower or other applicable party, tracking and record retention.
• Review, verify and maintain daily rates in all systems – FHLB, LIBOR, mortgage platform, US Treasury, ARM rates. 
• Provides excellent customer service to our external and internal customers utilizing the Integrity Customer Service principles.
• Handle phone calls from customers or other departments concerning loan questions.
• Assumes additional responsibilities as assigned.

Education and Experience:

• High School Diploma or equivalent GED required.
• Bank core system experience, Jack Henry desired
• 6 – 12 months banking/loan experience preferred and/or equivalent combination of education and experience.

Skills and Abilities:

• Excellent customer service skills.
• Strong multi-tasking and communication skills.
• Excellent organizational skills and attention to detail.
• Proficient computer skills including MS Office products (Excel, Word, Outlook).
• Must be dependable, flexible, a team player, professional and calm under pressure.
• Ability to work with little supervision.

Working Conditions:

• General office environment
• Physical surroundings are generally pleasant and comfortable.
• Moderate lifting (to 35 lbs.), bending, kneeling required.  
• Moderate reaching, walking, sitting and standing required.