Loan Servicing Officer

Full-Time Loan Servicing Officer

Industry: Non-profit organization specializing in SBA 504 loans

Compensation: Annual salary commensurate with experience + full benefit package that includes a generous IRA contribution (see below for details)

Location: Tallahassee, FL

Summary of Mandatory Qualifications:

• High school diploma or equivalent
• At least one (1) year of professional experience as an administrative assistant, executive admin assistant, paralegal, or a specialist in banking or real estate
• Ability to work full-time Monday – Friday, 8:00am – 5:00pm, in our Tallahassee, FL office
• Ability to pass a rigorous background check

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About Us: Florida First Capital Finance Corporation (FFCFC) is a self-sufficient non-profit organization with offices throughout the State of Florida, Alabama and Georgia. At FFCFC, our mission is to drive economic development and job creation by helping small businesses access capital through the SBA 504 loan program. We are especially proud of our goal to increase lending assistance to minority, rural, and women-owned small businesses. FFCFC is a stable and growing non-profit organization, and we have a lot of pride in our achievements and in our mission. Our workplace is a smaller office environment, so you get to know everyone in the office (i.e. you won’t be “just a number”).

About the Opening: We are seeking motivated Loan Servicing Officers to join our team. These individuals will be responsible for helping monitor the compliance status of  our funded SBA 504 loan portfolio and assisting in requesting and obtaining required documentation on a daily basis. Industry knowledge will come with time and training, but there are a few non-negotiable skills and traits we are looking for.

We think you’ll succeed in this role if you are someone who:

• Is extremely detail-oriented
• Is adaptable and willing to switch gears as the situation changes
• Has high integrity and discretion
• Is smart and trainable
• Has a strong work ethic
• Is proactive and has a sense of urgency
• Loves working as a team player and collaborating
• Is very responsive to customer requests
• Is looking for more than just a "job" and wants a stable career with a growing company
• Wants to work for a company that has a higher purpose than simply making a profit
• Currently lives in Tallahassee, FL

If these qualities describe you, please read on!

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Essential Functions for This Role:

• Learn and retain program details and requirements to appropriately service SBA 504 loans
• Accurately organize documents, keeping in mind federal requirements, internal policies, naming conventions, etc.
• Utilize all Microsoft Office products and learn FFCFC's internal web-based programs
• Consistently communicate and follow up with borrowers as needed

This job might be for you if you:

• Have at least one (1) year of professional experience as an administrative assistant, executive admin assistant, paralegal, or a specialist in banking or real estate
• Have a high school diploma or equivalent (required)
• Are computer-savvy and have a high proficiency in Microsoft Office
• Have professional communication skills (phone, email, and messaging)
• Have prior experience with reviewing loan files to determine compliance issues (helpful, but not required)
• Available to work full-time Monday - Friday, 8am - 5pm, in our Tallahassee, FL office
• Already live in the Tallahassee, FL area or are willing to relocate (especially if you have ties to the area)
• Are OK with working in an office setting the majority of the work week (note that occasional work-from-home days could be an option after your training is completed)
• Can pass a rigorous criminal background check

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Here at FFCFC, we understand that highly satisfied employees are key to a thriving business. This is why we offer:

• Annual salary commensurate with experience
• A workplace culture that supports collaboration, teamwork, training, and professional growth
• A tight team environment where you get to know all of your colleagues
• Health insurance through Capital Health Plan (100% employer paid for the employee, partial coverage for family)
• Dental insurance that is 100% employer-paid
• Optional vision insurance
• Life and long-term disability insurance (100% employer paid)
• Voluntary flexible spending account (FSA)
• Simple IRA contributions by employer, typically no less than 20%
• 12 vacation days and 10 sick days accrued each year
• Seven (7) paid holidays each year
• Flexible, full-time work hours (occasional remote work can be discussed)

If you think you’d be a good fit, we’d love to see you apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are ADA compliant and an E-verify employer.