Loan Servicing Operations Specialist

 Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. 

We take great pride in being recognized as a Top Place to Work. Our commitment to growth and innovation extends well beyond the communities we serve and the products and services we offer. Whether you are a seasoned professional or just starting out, by joining the NESB team today, you're taking a step towards investing in your tomorrow.

Shop Local. Bank Local. Work Local.  

This is a hybrid position reporting to the Bank’s main office in South Easton, MA 2 – 3 times per week.  Only candidates currently located within a reasonable commuting distance will be considered.  

Position Summary

Under the supervision of the Loan Servicing Manager, the Loan Servicing Operations Specialist ensures that loan data meets established quality standards by performing loan documentation and data integrity reviews on all new residential, consumer, and commercial loans.

Essential Job Functions/Responsibilities

The essential functions include, but are not limited to the following:

• Reviews a variety of loan servicing reports including, but not limited to, critical maintenance, unapplied funds, minor change reports, loan exception report and index rate schedule reports to ensure all system maintenance is completed within established department procedures.
• Pays and tracks real estate taxes, private mortgage insurance, homeowners and flood insurance for escrow accounts.
• Establish and maintain escrowed and non-escrowed loans, including taxes and insurance.
• Completes the HELOC end of draw process.
• Responsible for the abandoned property checks process. 
• Reviews loans with $0.00 balance, escrow balances higher than principal balance and overridden transactions. 
• Performs review of all maintenance entered on the core and ensures supporting documentation is on file.
• Performs a thorough review of adjustable-rate loan notices to ensure interest rate adjustments are in accordance with the loan terms. Assists in the preparation of the quarterly internal compliance review.
• Takes initiative to work with various loan departments to research and resolve discrepancies identified during the review of the loan.
• Prepares and images commercial loan files as part of the review process.
• Verifies consumer and residential loan files are available in the imaging system. 
• Prepares discharges and ensures compliance with regulatory guidelines.
• Assists management with special departmental projects as needed.
• Process charge offs, delinquent loan payments and/or other collections duties under the guidance/instruction of the Collections Manager. 
• Participates in department cross train initiatives to ensure proper coverage when needed. This includes writing and updating procedures to be reviewed and approved by peers, management, and compliance as applicable. 
• Maintains thorough knowledge and understanding of Bank policies, procedures, guidelines, and philosophies. Ensures compliance with all applicable federal, state, and local regulations.

Minimum Qualifications (Education/Knowledge, Skills, & Abilities)

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Minimum 2- 3 years loan servicing or loan operations experience within a financial institution.
• Experience with Insight or other similar core systems required.
•  Strong understanding of residential mortgage, home equity, and consumer loan products, including structure, servicing requirements, and lifecycle, with broad knowledge of consumer and residential lending products and services; foundational knowledge of commercial loans preferred. 
• Proficient in multi-tasking in a team-oriented environment focused on the highest level of customer service.
• Strong attention to detail and organizational skills. 
• Excellent oral and written communication skills with the ability to effectively communicate with the team, other internal departments and customers with tact and professionalism.
• Exercises independent judgment in identifying, researching, and resolving servicing issues, and takes ownership of assigned processes/loan portfolio.
• Proficient with Microsoft Office suite of products.
• Proven ability to provide outstanding customer service while maintaining the Bank’s policies and procedures.

The pay range for this position is based on the lowest to highest salary we reasonably and in good faith expect to pay for this position at the time of this posting. Actual pay will depend upon several factors including, but not limited to, relevant education, qualifications, certifications, experience, business or organizational needs, affordability and market pay. The posted range may be modified in the future as market data or organizational priorities change.   

Physical Demands

This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one’s workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds.

Work Environment

This job operates in a bank branch office. It is a professional environment.  

Note

This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one’s workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds.