Loan Servicing Operations-Associate Subject Matter Expert (SME)

Company : Nationwide It Services

Job Description - Loan Servicing Operations-Associate Subject Matter Expert (SME)

Loan Servicing Operations-Associate Subject Matter Expert (SME)
Location: Onsite
Security Requirement: Background Investigation (MBI/NACIC)

Nationwide IT Services (NIS) is seeking an Associate Subject Matter Expert (SME) for a potential opportunity supporting the USDA Rural Development Servicing Office. This role supports high-volume loan servicing operations within a mission-driven federal environment that directly impacts rural communities across the country.

The USDA Rural Development Servicing Office oversees mortgage servicing, bankruptcy processing, financial transactions, loss claims, mail operations, and imaging support. The Associate SME plays a key role in ensuring operational excellence, compliance, and continuous improvement across these functions.

Position Overview
The Associate SME provides department-level oversight within one or more servicing functions, ensuring operational quality, regulatory compliance, and efficient process execution. This position blends leadership, technical expertise, and quality assurance in a structured, compliance-driven environment.

Key Responsibilities

Monitor and oversee assigned functional areas (loan servicing, bankruptcy, accounting, imaging, or mail operations)
Conduct quality sampling reviews to ensure accuracy and regulatory compliance
Provide training, mentoring, and operational guidance to staff
Identify and recommend process improvement opportunities
Support compliance reviews, audits, and reporting requirements
Promote consistency, efficiency, and adherence to established procedures

Required Qualifications

Minimum 5 years of management experience in loan servicing
Demonstrated operational expertise in at least one specialty area:
- Loan servicing
- Bankruptcy processing
- Financial/accounting operations
- Imaging/document management
- Mail operations
Strong attention to detail and commitment to quality
Comfortable working in structured, compliance-focused environments
U.S. Citizen or Permanent Resident
Ability to successfully pass a background investigation (MBI/NACIC)

Ideal Candidate Profile
Successful candidates will demonstrate:

Exceptional attention to detail
A clean professional and financial background
Ability to manage repetitive, compliance-focused tasks with accuracy
Strong analytical and organizational skills
A collaborative leadership style with a focus on continuous improvement

Why You’ll Love This Role:

Make a Meaningful Impact
Your work directly supports USDA Rural Development programs that strengthen rural communities nationwide. The accuracy and integrity of your oversight truly matter.

Be the Go-To Expert
This role allows you to leverage your loan servicing expertise while expanding your influence across operational, compliance, and quality functions.

Lead and Improve
You won’t just monitor processes — you’ll help improve them. Your insights will shape efficiencies, strengthen compliance, and enhance team performance.

Structured, Mission-Driven Environment
If you thrive in compliance-focused, detail-oriented operations where precision is valued, this role offers the stability and purpose you’re looking for.

Work with a Trusted Federal Partner
Join a team supporting a long-standing federal mission in a collaborative and professional onsite environment.

About Nationwide IT Services
NIS is an IT and Management Consulting company and a CVE-verified Service-Disabled Veteran-Owned Small Business (SDVOSB). Our mission is to deliver value-added services to our customers by leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.

Benefits Include:

Medical, dental, and vision insurance
Life and disability insurance
401(k) with employer match
Paid holidays and generous PTO (vacation and sick leave)
Employee Assistance Program (EAP)
Educational reimbursement
Pet insurance

Equal Employment Opportunity
Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.

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Loan Servicing Operations-Associate Subject Matter Expert (SME)

Job Description - Loan Servicing Operations-Associate Subject Matter Expert (SME)

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