Loan Servicing Operations-Subject Matter Expert

Company : Nationwide It Services

Job Description - Loan Servicing Operations-Subject Matter Expert

Subject Matter Expert (SME) – Loan Servicing Operations
Location: St. Louis, MO (Onsite – Federal Facility)
Position Type: Full-Time
Background Investigation Required

Position Overview
Nationwide IT Services (NIS) is seeking a senior-level Subject Matter Expert (SME) – Loan Servicing Operations for a potential opportunity to lead onsite operations in support of the USDA Rural Development Servicing Office.

This is a high-impact leadership role responsible for overseeing large-scale mortgage servicing operations within a regulated Federal environment. The SME will serve as the primary operational authority and trusted liaison to Federal leadership, ensuring performance excellence, regulatory compliance, and operational efficiency across all servicing functions.

If you thrive in structured, compliance-driven environments and excel at leading large operational teams, this opportunity offers both visibility and responsibility at the Federal level.

Key Responsibilities

Provide operational leadership for a 60+ person loan servicing team
Serve as the primary interface with Federal leadership and stakeholders
Oversee high-volume mortgage servicing operations, including:
- Bankruptcy processing
- Financial transactions
- Loss claims
- Mail operations
- Imaging support
Monitor production metrics, service levels, and quality standards
Lead issue escalation, root cause analysis, and corrective action plans
Ensure compliance with loan servicing regulations and internal controls
Oversee staffing, onboarding, workforce planning, and performance management
Prepare and present monthly operational and performance reports

Required Qualifications

Minimum 10 years of management experience in loan servicing operations
Proven experience supervising large operational teams
Strong understanding of end-to-end mortgage servicing workflows
Experience in bankruptcy processing, loss claims, or compliance-driven environments
Demonstrated leadership in regulated or audit-focused settings
Excellent written and verbal communication skills

Preferred Qualifications

Experience supporting Federal or Government loan programs
Experience with LoanServ or comparable mortgage servicing platforms
Audit, compliance, or internal controls experience

Security Requirements

U.S. Citizen or Permanent Resident
Ability to successfully pass a background investigation (MBI/NACIC)

Key Traits for Success
We are seeking professionals who demonstrate:

Strong attention to detail
A clean background and high ethical standards
Comfort working in structured, compliance-driven environments
Ability to manage repetitive, regulation-heavy processes with precision

Why Join Nationwide IT Services?
Nationwide IT Services (NIS) is a CVE-verified Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering IT and management consulting solutions to Federal customers nationwide. We combine technology, industry best practices, and exceptional talent to provide innovative, mission-focused solutions.

We offer a comprehensive benefits package including:

Medical, dental, and vision insurance
Life and disability coverage
401(k) with employer match
Paid holidays and PTO (vacation/sick leave)
Employee Assistance Program (EAP)
Educational reimbursement
Pet insurance

NIS is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.

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Loan Servicing Operations-Subject Matter Expert

Job Description - Loan Servicing Operations-Subject Matter Expert

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