Loan Servicing Representative

Description

Department: Loan Servicing

Reports to: Loan Servicing Manager

Summary: Works under the general direction of the Chief Credit Officer. Performs all duties related to servicing of the Retail and Commercial loan portfolios.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Enter new loans and new borrowers into the data software
• Processes Real Estate tax and Insurance disbursements
• Prepares and mails payment coupons, billing statements and other correspondence as required
• Processes borrower payments
• Performs file maintenance requests from the Credit department
• Customer Service – Branch and borrower calls, inquires and payoff requests
• Forwards reports for delinquencies to Credit officers and the Collection Department
• Provides borrower credit information to credit agencies, banks and other parties as requested
• Maintain confidentiality of all corporate and borrower matters
• Perform other duties as assigned or required

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general overview of the responsibilities and expectations of the position. Other specific duties and responsibilities may be assigned to specific individuals as business needs arise.

Requirements

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required for this position.

Knowledge, Skills & Abilities:

• Thorough knowledge of Word and Excel
• Some experience with our core banking system preferable COCC Insight or Fiserv DNA
• Demonstrate ability to handle multiple tasks simultaneously; exceptional organizational skills required; ability to meet designated deadlines
• Must be able to maintain the highest level of confidentiality; ability to handle sensitive material concerning the Company and borrowers
• Verbal and written communication skills

Desired Skills, Knowledge and Competencies:

• Ability to prioritize duties and work independently while remaining flexible to changing assignments
• Knowledge of Loan Documents

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

This is largely a sedentary role. This position frequently communicates with customers, co-workers, managers. Must be able to exchange accurate information in these situations.