Loan Servicing Representative

Hours:      

Monday through   Friday, 8:00 am to 5:00 pm, other hours and days as needed

Role: 

Performs a variety of duties related to the servicing and administration of loans.  

Essential Functions & Responsibilities:

· Review daily exception reports

· Process Paid Files

· Perform maintenance on both consumer and commercial loans 

· Calculate and process payoffs

· Post transactions to loans and general ledger accounts

· Service participation loans 

· SBA reporting

· Credit Bureau maintenance 

· File NSI/UCC’s

· Answer phones to assist both internal and external customers

· Send correspondence as needed

· Fund all loan transaction types for processing departments onto the bank’s core system

· Balance GL accounts for loans

· File lien documents with the State of Kansas

· Track titles collateral for lien perfection

· Understanding of loan collateral and perfection requirements

Additional Responsibilities:

Servicing of Real Estate Loans that will include the following:

· Investor reporting and servicing

· Escrow analysis/Paying real estate taxes and property insurance

· PMI reporting

· Monitoring and processing insurance claims 

 Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Experience:  

· One year of banking and/or lending experience required

· Previous loan servicing experience desired

Education:     

High school diploma or equivalent

Skills & Abilities: 

Work involves communicating with immediate colleagues, other bank employees, customers, and vendors primarily for purposes of giving or obtaining information. Work requires courtesy and friendliness in providing assistance and exchanging factual information. Ability to relate and empathize with people. 

Competencies: 

Adherence to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability. High level of skill in the CoreFirst Bank & Trust competencies of internal and external Customer Service/Focus, Compliance, Ethics, Perseverance, and Time Management. 

Other Skills: 

· Self-Starter, takes initiative

· Basic accounting

· Microsoft Office proficiency

· Detail/Goal/Solutions Oriented

· Listening, verbal and written communication skills

· Ability to resolve conflicts

Physical Requirements:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee sits for the majority of the day. Some light physical effort required.

Travel: 

Travel is negligible 

Work Environment: 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines. 

Other:

· Applicants must pass a drug screen and background check

· Internal applicants must meet the minimum requirements of their current job and submit a cover letter and resume via the

  employee portal 

CoreFirst   provides equal employment opportunities (EEO) to all employees and applicants   for employment without regard to race, color, religion, sex, national origin,   age, disability or genetics. In addition to federal law requirements,   CoreFirst Bank & Trust complies with applicable state and local laws   governing nondiscrimination in employment in every location in which the   company has facilities. This policy applies to all terms and conditions of   employment, including recruiting, hiring, placement, promotion, termination,   layoff, recall, transfer, leaves of absence, compensation and training.