Loan Servicing Specialist

Loan Servicing

• Process Loan Transactions, including advances, fee refunds, and payment reversals, etc. 
• Process Loan Payoffs and Prepare Collateral Releases
• Review, Track and Clear Loan Exceptions
• Record DOT / Title Policies / Vehicle Titles and monitor post-closing collateral exceptions for documents (DOT, title policies, and vehicle titles) to ensure finals are on accurate and imaged. 
• Track Flood Insurance and Collateral Insurance policies
• File UCC Continuations
• Review and perform needed maintenance from internal reports; including pre-authorization report, negative interest balance, closed loans with escrow, closed loan with zero balance, and closed loans. 
• Prepare and approve loan operations wires
• Complete USDA and NC Cap Reports
• Process Modifications, Renewals, and Deferrals
• Upload loan activity reports into Compliance software

Loan File Administration

• Image Loan Documentation

Customer Service

• Respond to Internal and External Client Inquiries - Communicating Effectively, Researching Requests, Recommending Solutions & Ensuring Resolution

Compliance

• Comply with Bank Secrecy Act and Anti-Money Laundering federal regulations and guidelines, internal bank policies, and complete annual training requirements.

• Minimum education level of HS diploma or equivalent.
• At least 2 years of experience in loan operations at a bank or financial institution.
• Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word and Outlook).
• Precise attention to detail.
• Team player with ability to work independently.