Loan Servicing Support Specialist

About the Role:

Ready to launch your career in banking and learn the ins and outs of loan servicing? We’re looking for a detail-oriented and motivated Loan Support Specialist I to join our team! This is an excellent entry-level opportunity where you’ll receive hands-on training, build foundational knowledge, and grow your skills in a fast-paced, collaborative environment. If you enjoy problem-solving, working with a variety of teams, and developing new skills, this role is a great place to start.

The Loan Support Specialist I supports the servicing of consumer, small business, SBA, and commercial loans in a high-volume environment with established deadlines. This role focuses on learning and performing core loan servicing tasks, following established procedures, and building knowledge of loan products, documentation, and regulations. You’ll work closely with internal teams and external partners while developing the skills needed to grow within Loan Operations.

• Perform key loan servicing tasks such as:

  • Loan maintenance and updates

  • Payment processing

  • Data entry

  • Loan document preparation

  • Escrow and tax support

  • Basic reconciliations and support tasks

• Process loan-related transactions following established workflows, policies, and procedures

• Provide timely, professional support to internal partners and external customers

• Accurately complete work within assigned deadlines and communicate status updates as needed

• Track and support basic reporting metrics to help monitor team workflow

• Collaborate with team members and assist where needed in a high-volume environment

• Participate in training and cross-training opportunities to expand knowledge across Loan Support functions

• Actively learn and apply loan servicing concepts, systems, and compliance requirements

• Follow all Bank policies, procedures, and regulatory requirements, including Bank Secrecy Act and other applicable regulations

• Contribute to a positive team culture by demonstrating professionalism, accountability, and a willingness to learn

• Support continuous improvement efforts and share ideas to enhance processes

• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.

• Takes personal initiative and is a positive example for others to emulate.

• Embraces our vision to become “Business Bank of Choice”

• May perform other duties as assigned.

About You:

• High School Diploma or GED required

• Associate’s degree in Business, Finance, Accounting, or related field preferred

• 0–1 year of relevant experience in banking, finance, customer service, or administrative support preferred (we will train!)

• Strong attention to detail and accuracy

• Ability to learn quickly and adapt to new systems and processes

• Comfortable working in a fast-paced, deadline-driven environment

• Basic math and problem-solving skills

• Strong communication skills with the ability to work effectively with team members and partners

• Ability to stay organized and manage multiple tasks

• Basic computer skills, including Microsoft Word and Excel

• Positive attitude and willingness to grow professional

The pay range for this role is $18.00 - $30.00 an hour.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Evergreen:

This posting is part of an evergreen requisition to create a pipeline of talent. If you are interested in potential opportunities in this area, we encourage you to apply. While we may not have an immediate opening at this time, we are always looking for top talent and will reach out as positions become available in the posted locations.

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.