Loan Support

Position Summary

The Loan Support role provides administrative and operational support to the lending department, ensuring efficient processing, documentation, compliance, and servicing of loans. This role involves assisting loan officers, maintaining accurate records, and delivering excellent customer service to internal and external stakeholders.

Key Responsibilities

• Assist loan officers with loan applications, documentation, and related processes.
• Verify loan documents for accuracy, completeness, and compliance with bank policies and regulatory requirements.
• Prepare loan files, ensure all required documentation is included, and submit for processing or underwriting.
• Support loan closings by coordinating with customers, loan officers, and others as needed.
• Respond to customer inquiries regarding loan status, payments, and other loan-related questions.
• Support the deposit side as needed.
• Comply with all applicable laws, regulations, and bank policies and procedures.
• Other duties as assigned.

• Two to four years of experience in loan administration, processing, banking or another relevant field.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize work, and meet deadlines.
• Proficiency with Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Ability to handle confidential data professionally and ethically.
• Dependable and a self-starter.