Loaner Car Coordinator

Castle Chrysler, Dodge, Jeep, Ram in Naperville is seeking a Loaner Car Coordinator to become a valuable addition to our team. 

As the Loaner Car Coordinator, you will be responsible for managing appointments and coordinating loaner car services for our valued customers. This role plays a crucial part in ensuring a seamless customer experience and maintaining high levels of satisfaction.

What We Offer:

• 401(K) with employer match


• Major Medical & Dental (50% employee paid premium)


• Vision


• Voluntary Benefits (Accident, Critical Illness, Disability, and more)


• Life Insurance


• Paid Time Off


• Employee vehicle purchase discounts


• Career Advancement

Loaner Car Coordinator Responsibilities

• Managing the administration of loaner vehicles provided to customers.


• Overseeing the flow and organization of our loaner fleet efficiently.


• Completing all necessary paperwork, explaining loaner policies and procedures, and obtaining customer approvals when needed.


• Locating loan cars promptly for clients as requested.


• Assisting customers with vehicle drop-off and pick-up in a friendly and efficient manner.


• Entering loan car data, license, and insurance information into the system accurately to create contracts or loan car agreements.


• Preparing loan car reports and monitoring the whereabouts and turnover time of loan car vehicles daily.


• Keeping the client database updated as required.


• Contacting vendors, such as "Enterprise," when additional cars are needed for loan purposes.


• Checking in returned cars, inspecting for damage, securing mileage data, and closing agreements efficiently.


• Coordinating repairs for damaged or malfunctioning cars promptly.


• Monitoring mileage and scheduling maintenance for loan car vehicles at required intervals.


• Ensuring that loaned cars are clean and in good condition before delivery to clients.


• Providing prompt and courteous assistance to service customers when needed.


• Maintaining CSI at or above the Company's standards.

Loaner Car Coordinator Qualifications

• Available to work flexible hours and weekends


• Previous automotive experience in this role or similar is preferred


• Self-starter mentality and an ambitious spirit


• Ready to waste no time learning new product ins and outs, eager to improve


• Phenomenal communication skills with customers and team members


• Clean driving record and valid driver’s license

Loaner Car Coordinator: $16 - $18 per hour

Compensation will be based on performance and experience; pay ranges may vary from displayed amounts

We are looking for qualified, quality people who are ready to start their careers within our family.

To learn more about us visit: https://jointeamcastle.com/ 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.