Loaner Car Coordinator

Company : Bryan Subaru

Job Description - Loaner Car Coordinator

Job Summary:
As the Loaner Car Coordinator, you will act as the face of our Service Department, managing the daily operation of our loaner fleet. You will be responsible for booking loaner vehicles, greeting guests, conducting vehicle inspections, and ensuring a smooth, welcoming, and efficient process for clients needing transportation during their service visit.

Key Responsibilities:

Customer Service: Greet clients, explain loaner vehicle policies, and ensure a professional, friendly, and efficient experience.

Fleet Management: Manage the daily inventory, ensuring vehicles are fueled, clean, and prepped for morning appointments.

Documentation: Accurately prepare and audit rental contracts, ensuring all paperwork is completed upon vehicle departure and return.

Inspections: Conduct thorough, documented inspections of vehicle condition, damage, and fuel levels for both outbound and inbound cars.

Scheduling: Coordinate with Service Advisors to schedule loaner vehicles, manage reservations, and communicate vehicle status to guests.

Logistics: Coordinate with valet staff or the detailing team to prepare vehicles for customers.

Customer Transportation: Pick-up and Drop-off Customer vehicles

Qualifications:

Valid driver's license and a clean driving record.

Exceptional customer service and communication skills.

Strong organizational skills with the ability to multitask in a fast-paced environment.

Proficiency in computer systems (knowledge of Xtime is a plus).

Experience in a dealership or customer service role preferred.

Ability to stand, walk, and work outdoors frequently.

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Loaner Car Coordinator

Job Description - Loaner Car Coordinator

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