Loaner Car Representative

Lexus Escondido is seeking a Loaner Car Representative with exceptional customer service skills to join our team. In this role, you’ll be the welcoming face of our service department—greeting guests, guiding them to the right team members, and ensuring a seamless experience as you manage our loaner vehicle program from start to finish.

What We Offer

• Excellent company culture


• Advancement opportunities


• Medical, Dental, and Vision plans


• Company-paid Life Insurance


• 401(k) savings plan with company match


• Paid vacation


• Tuition reimbursement

Major Responsibilities

• Manage the check-in and check-out process for all loaner vehicles in accordance with current policies


• Ensure all loaner cars are clean, well-maintained, and properly accounted for


• Drive loaner vehicles as needed


• Follow up with customers on loaner-related needs or concerns


• Assist customers with Bluetooth, navigation, and basic vehicle feature questions


• Collaborate with Hertz/Enterprise to streamline the loaner process when necessary


• Collect payments for repair orders, rentals, vehicle sales, and other transactions


• Perform additional tasks assigned

Qualifications

• Values that align with our core principles: Integrity, Teamwork, Innovation, Respect, and Excellence


• 2–3 years of customer service experience or equivalent combination of education and training


• Strong customer relations skills with the ability to understand and respond to customer inquiries


• Clear and professional verbal and written communication skills


• Professional appearance and demeanor


• Valid driver’s license with a clean driving record

Lexus Escondido is an EOE/M/F/D/V Employer and proudly supports a drug-free workplace.