Loaner Coordinator

The Loaner Coordinator is responsible for managing the dealership's loaner vehicle fleet, ensuring a seamless and positive experience for customers requiring a temporary vehicle while their car is being serviced. This role involves strong organizational skills, excellent customer service, and efficient management of vehicle inventory and scheduling.

Responsibilities:

• Loaner Vehicle Management:
  • Coordinate the check-out and check-in of loaner vehicles with customers, ensuring all necessary paperwork is completed accurately and efficiently.
  • Maintain a clean, fueled, and well-maintained loaner fleet. Arrange for detailing, fueling, and minor maintenance as needed.
  • Track the mileage and condition of all loaner vehicles upon return.
  • Monitor loaner vehicle availability and proactively communicate any potential shortages or delays to the service advisors and management.
  • Schedule and coordinate the regular maintenance and repair of loaner vehicles.
  • Manage loaner vehicle inventory, including vehicle acquisition and disposal in coordination with management.
  • Ensure compliance with all dealership policies and procedures regarding loaner vehicle usage and liability.
• Customer Service:
  • Greet customers warmly and professionally, explaining the loaner vehicle program details.
  • Provide clear instructions on vehicle operation, fuel requirements, and return procedures.
  • Address customer questions and concerns regarding loaner vehicles with patience and professionalism.
  • Resolve any loaner-related issues or discrepancies in a timely and satisfactory manner.
  • Maintain a high level of customer satisfaction throughout the loaner process.
• Administrative and Clerical:
  • Accurately input customer and vehicle information into the dealership management system (DMS).
  • Maintain organized records of loaner agreements, insurance information, and vehicle maintenance logs.
  • Generate reports on loaner vehicle utilization and fleet status.
  • Process loaner vehicle reservations and cancellations.
  • Assist with other administrative tasks within the service department as needed.
• Communication and Collaboration:
  • Collaborate closely with service advisors, technicians, and sales staff to ensure efficient loaner vehicle allocation.
  • Communicate effectively with customers regarding loaner vehicle status and availability.
  • Report any vehicle damage or issues to the appropriate personnel immediately.
• Safety and Compliance:
  • Ensure all loaner vehicles meet safety standards and are in good working order.
  • Adhere to all company safety policies and procedures.
  • Stay informed about and comply with relevant local, state, and federal regulations pertaining to vehicle rentals and loaner programs.

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Education: High school diploma or equivalent required.
• Experience: Previous experience in a customer service role, preferably in a dealership, rental car agency, or similar environment, is highly preferred.
• Skill: Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient with computer systems, including Microsoft Office Suite and dealership management software (DMS).
• Ability to work independently and as part of a team in a fast-paced environment.
• Problem-solving skills and the ability to de-escalate customer concerns.
• Valid driver's license and a clean driving record.

Physical Requirements:

• Prolonged periods of standing and walking.
• Ability to lift up to 25 pounds occasionally.
• Ability to work in various weather conditions when moving vehicles.
• Must be able to operate a motor vehicle.

Benefits of Working at Swickard:

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
• Progressive pay plans: As your tenure increases and you complete more certifications, we’ll pay you more!
• Paid manufacturer training – we’ll pay to help you gain new certifications and advance your career with some premier manufacturers.
• Mentorship – new technicians are paired with an experienced team member for ongoing mentorship and training.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and services.
• We are a team. Everyone plays a role in our success.
• Culture: Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.