LoanServ Administrator

SUMMARY:

The Sagent Systems Administrator is responsible for the administration, configuration, and support of all Sagent platforms (LoanServ, CARE, & Tempo). This position plays a critical role in maintaining system integrity, supporting servicing operations, and driving automation initiatives. The ideal candidate will possess a deep understanding of loan servicing workflows, strong technical skills, and experience analyzing data related to servicing transfers and scripting solutions to streamline processes.

ESSENTIAL RESPONSIBILITIES & DUTIES:

System Administration & Configuration:

• Manage system settings, security roles, access control, and user provisioning in LoanServ, CARE, & Tempo.
• Monitor system health and performance; address technical issues in a timely manner.
• Configure system parameters to support operational needs.
• Collaborate with servicing teams to define and implement process improvements within the platform.

Data Analysis & Servicing Transfers:

• Analyze and validate large data sets related to loan servicing transfers (both boarding and deboarding).
• Identify and resolve data quality issues during transfers, including investor, escrow, and payment data discrepancies.
• Work with internal stakeholders and external parties to ensure accurate and timely servicing transfer events.
• Generate transfer files, reconciliation reports, and audit support documentation as needed.

Scripting & Automation:

• Develop and maintain custom scripts within LoanServ to automate routine servicing tasks, exception handling, and data clean-up.
• Create batch jobs and automate workflows to reduce manual interventions and enhance servicing accuracy.
• Maintain script documentation and version control in coordination with change management procedures.

Reporting & Integration:

• Build and maintain reports using LoanServ tools and/or external reporting platforms.
• Ensure the integrity and consistency of data between LoanServ and other integrated systems (e.g., Encompass, AnyQueue, Sagent CARE, Sagent Tempo).
• Support regulatory and investor reporting through automated and ad-hoc data extracts.

Support & Collaboration

• Serve as the first point of contact for user support, troubleshooting system and data issues.
• Train internal users on new functionality, scripts, and updates within LoanServ, CARE, & Tempo.
• Collaborate cross-functionally with IT, compliance, servicing, and vendor teams on projects and day-to-day enhancements.

 REQUIRED QUALIFICATIONS:

• 3+ years of experience working with Sagent platforms or similar loan servicing system.
• Experience with scripting, automation, and system configuration.
• Strong data analysis skills, especially related to servicing transfers and operational data sets.
• Familiarity with the full lifecycle of loan servicing, including escrow, payment processing, and investor reporting.
• Excellent problem-solving and organizational skills.
• Proficient in Excel and comfortable working with large data files (CSV, TXT, etc.).

Preferred:

• Experience with SQL, XML, APIs, or middleware platforms.
• Prior involvement in servicing transfers or subservicing migrations.
• Knowledge of compliance and regulatory requirements in mortgage servicing.

COMPENSATION: $65,000 Annual Salary

Servion has provided a salary range that represents its good faith estimate of what the company may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.

General Description of Benefits:
All full-time employees are eligible for Medical Insurance, Telehealth Services, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability, Long-term Disability, Legal and Identity Theft Protection, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Participation in 401k Plan with up to 5% company match, and Variable Bonus Pay.