Lobby Ambassador

As one of the nation’s premier private athletic clubs and a Seattle institution, The Washington Athletic Club (WAC) is not simply a place to work, but a place to belong. The WAC features extensive amenities, such as fitness centers, a stunning pool, three restaurants, a hotel, a spa, banquet halls, and more. Built in 1930, our beautifully maintained 21-story building in downtown Seattle has landmark status.

The WAC is seeking individuals who are dedicated to being the best and are willing to embrace the Club’s five core values: Leadership, Excellence, Integrity, Service and Sensitivity.

OVERVIEW

The Lobby Ambassador creates memorable guest experiences through exemplary service and dedication. From welcoming members and guests into the Club, assisting guests during check-in to checkout, and everything in between, this role caters to our member and guest needs. 

POSITION RESPONSIBILITIES 

· Provide a warm and welcoming atmosphere for all members and guests

· Escort guests to their room; explain the heat/air thermostat and TV functions; offer to fill ice bucket, store clothing, and bring out luggage rack; offer to empty and hang garment bags into closet

· Pick up and deliver guest luggage to guestrooms as requested; assist with luggage storage as requested

· Ensure that the reception area and Lobby are maintained in a clean, organized manner

· Respond to guest complaints or concerns in a prompt and professional manner

· Maintain expert knowledge in all areas of the Club and the city to best assist guest inquires and needs

· Assist and relieve security officer for breaks and lunches

· Other duties as assigned. 

Qualifications

· A minimum of one (1) year successful customer service experience

· High School Diploma or equivalent

· Strong communication skills and a customer service mindset

Your next great opportunity starts here—join us!