Lobby Concierge

THE COMPANY

Built for Heroes and based in Florence, Texas, Staccato is on a mission to proudly serve those who protect and embody American freedoms. As the inventors of the 2011® platform—the World’s Best Shooting Pistols—Staccato manufactures its handguns and ammunition in America at their headquarters in Florence, TX. The Staccato 2011 has been approved for on- or off-duty carry by over 1,600 U.S. law enforcement agencies in just five years, including elite teams such as U.S. Marshals Special Operations Group, the Texas Rangers and Miami Dade Special Response Team. With a spirit of American ingenuity and commitment to its family of owners, Staccato guarantees its guns for life, and guarantees supply of its 9mm ammunition to subscribers of its ammo service. Staccato Ranch serves as the place where Staccato unites its family of patriots to celebrate freedom and elevate heroes every day.

Staccato was ranked one of the Fastest Growing Private Companies in the Southwest by Inc. Over 25% of our team members are veterans and 100% are patriots. We strive relentlessly to achieve our best every day and are focused on continuous improvement and progress in everything we do.

OUR MISSION

We protect freedom. We proudly build the best product possible for those who protect and embody American freedoms.

The Lobby Concierge serves as the first impression of our brand—delivering a world-class hospitality experience that reflects the precision, professionalism, and excellence synonymous with Staccato. This highly visible role is responsible for warmly welcoming guests, managing front-of-house operations, and ensuring every visitor receives a seamless, elevated experience from arrival to departure.

As a trusted brand ambassador, the Lobby Concierge embodies Staccato’s commitment to quality, safety, and service, while maintaining a secure and professionally managed environment. This role requires exceptional interpersonal skills, attention to detail, and the ability to anticipate guest needs while operating with discretion and professionalism.

• Greet Onsite Customers in an active environment.
• Assist customers with inquiries with a goal for first contact resolution for all interactions.
  Manual entry of orders
• Coordinate with multiple departments to provide the best customer experience possible.
• Have a thorough knowledge of the Company’s products, services, and systems.
• Identify opportunities to enhance the customer experience and/or the Staccato brand.
• Deliver exceptional customer service constantly striving to improve the experience for our customers.
• Maintain a professional appearance and demeanor at all times.

• High School Diploma is required.
• 2 years of retail or customer service experience.
• Greet Onsite Customers in an active environment.
• Assist customers with inquiries with a goal for first contact resolution for all interactions.
• Manual entry of orders
• Coordinate with multiple departments to provide the best customer experience possible.
• Have a thorough knowledge of the Company’s products, services, and systems.
• Identify opportunities to enhance the customer experience and/or the Staccato brand.
• Deliver exceptional customer service constantly striving to improve the experience for our customers.
• Maintain a professional appearance and demeanor at all times.