Lobby Greeter

Holiday Inn Club Vacations look for individuals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.    

This position will be responsible for Greeting guests upon arrival and direct them to check in area. Maintain cleanliness of lobby and able to engage in conversation with guests arriving on property or waiting to check in. Ensure that each interaction exceeds the expectations of our owners and guests. Is a visible resource to all partners and demonstrates a sense of urgency in responding to any requests for assistance. Answers all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies need and reacts accordingly. Recognizes and initiates solutions to any concerns to the owners’ and guests’ satisfaction. Also assisting owners / guests with their luggage during the arrival, departure and or upon request.

ESSENTIAL DUTIES AND TASKS: 

• Greets guests upon arrival and direct them to check in area. Maintain cleanliness of lobby and able to engage in conversation with guests arriving on property or waiting to check in


• Ensures that each interaction exceeds the expectations of our owners and guests. Is a visible resource to all partners and demonstrates a sense of urgency in responding to any requests for assistance. Answers all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies need and reacts accordingly. Recognizes and initiates solutions to any concerns to the owners’ and guests’ satisfaction.


• Must be knowledgeable of the resort amenities and activities that occur.


• Must be knowledgeable of the Orlando attractions, area and activities that occur.


• Provide room orientation and assist owners/guests with their luggage if needed.


• Deliver requested amenities.


• Assist in obtaining transportation if needed.


• Maintain lobby cleanliness.

QUALIFICATIONS:

• Ability to be self-directed with attention to details and be skilled in conflict/problem resolution skills.


• Must possess the ability to provide a high level of professional service consistently.


• Ability to work as part of a team and individually.


• Preferred - Prior experience in a fast paced and moderate to high stressful environment.


• Must have strong written and verbal communication skills.


• Prior working knowledge of Timeshare Ware Reservation System a plus.


• Must be able to speak and understand English fluently.


• Must be able to establish and foster positive relationships with owners, guests, and coworkers.


• Strong work ethic, high energy level and positive attitude.

KNOWLEDGES, SKILLS AND ABILITIES

• A commitment to providing outstanding customer services.


• Knowledge of Microsoft Office Suite.


• Able to acquire a clear understanding of timeshare ware applications.


• Basic knowledge of hardware and peripheral devices required to perform the job.


• Ability to establish and maintain effective working relationships with co-workers and leaders.


• Strong problem-solving skills


• Capable of seeing a task through to completion.


• Strong organizational skills.


• Excellent verbal and written communication skills. Fluent in the English language.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED equivalent or an equivalent combination of training, education and experience.


• Previous experience working in a Resort Front Office environment including previous work in a customer service capacity is preferred.


• Bilingual a plus.

WORK SCHEDULE/HOURS

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays. Must be flexible to work outside of normal departmental operating hours.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.