Lobby Service Concierge

Lobby Service Concierge

Department: Financial Health Centers 

Role Type: Individual Contributor

Why This Role Matters

The Lobby Service Concierge creates a welcoming, secure, and seamless experience for every member and visitor at Credit Human’s Park Ten Health Center. By building trust and connecting people with the right resources and financial solutions, this role strengthens member relationships and supports greater financial well-being.

What You’ll Do

• Create a welcoming, professional first impression for members, visitors, and business partners.


• Connect each visitor with the right person, department, service, or resource based on their needs.


• Identify opportunities to educate members about products and services that can improve their financial flexibility.


• Deliver accurate and efficient financial transactions while protecting member information and assets.


• Safeguard the Financial Health Center by managing visitor access and following established security procedures.


• Coordinate with internal teams, couriers, and service partners to keep lobby operations organized and responsive.


• Ensure every interaction and transaction meets operational, audit, security, and regulatory requirements.

Why You’ll Love This Role

• Be the welcoming face of Credit Human’s Park Ten Financial Health Center and make an immediate impact on every visitor’s experience.


• Build meaningful relationships while helping members find solutions that support their financial well-being.


• Enjoy a dynamic role that combines hospitality, financial services, technology, security, and collaboration.


• Gain broad exposure to Credit Human’s teams, products, services, and Financial Health Center operations.


• Grow your expertise in a purpose-driven culture grounded in stewardship, human dignity, craftsmanship, trust, and fairness.

Experience:

    Required

• 2 years of customer service experience

    Preferred

• Banking experience preferred

Skills & Knowledge:

    Required

• 
  

  Strong customer service skills

  
  


• 
  

  Excellent interpersonal skills with a pleasant personality

  
  


• 
  

  Attentive with active listening skills

  
  


• 
  

  Strong verbal and written communication skills

  
  


• 
  

  Ability to organize and prioritize workload

  
  


• 
  

  Experience with all Microsoft Office applications

  
  


• Ability to lift, carry, and move items weighing up to 30 pounds repeatedly throughout the workday

    Preferred

• Episys and/or Teller Enterprise Experience

Education:

    Required

• High school diploma or equivalent

    Preferred

• Some college preferred

Essential Physical Requirements:

• Ability to lift, carry, and move items weighing up to 30 pounds repeatedly throughout the workday with or without reasonable accommodation

Schedule:

• Monday-Friday, 8:30 am-5:30 pm

Compensation Details:

Paygrade: 1CA

The expected pay range for this position is $23.77 – $24.10 hourly.     

Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.

This role may also be eligible for:

• Bonus opportunity up to 4%

Employees are eligible for a comprehensive benefits package, including:

• Medical, dental, and vision insurance


• Pension


• Paid time off and company holidays


• Tuition reimbursement

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Job Location: This position is onsite based in San Antonio, TX.

Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification, criminal history (convictions and outstanding warrants within the past seven years), and degree verification (if applicable). Additional checks may include motor vehicle records, credit checks, or fingerprinting depending on the role.

Applicants must be currently authorized to work in the United States on a full-time basis.

Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good-faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs.