Local Manager

Position Title: Local Manager

Base Salary: $60,750 to $101,250 annually DOE

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state\-of\-the\-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values: 

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust: We build trust through clear, honest, human communication. 
  

Job Summary

The Local Manager represents Ziply Fiber in a designated region, leading teams that install and maintain key residential and business network services. This role drives operational excellence, ensuring service commitments are met while fostering a strong customer‑first culture. The Local Manager also partners with sales, marketing, and other departments to support new business opportunities and strengthen Ziply Fiber’s presence in the community.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Customer Ownership

• Instill a sense of pride and ownership in the company and the individual’s work.
  


• Support employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work.
  


• Hold employees and other departments accountable to meet customer needs.
  

Operations Proficiency

• Has a solid understanding of the business.
  


• Hold team accountable to achieving results through modeling behavior, coaching and performance management.
  


• Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers.
  

Employee Relations

• Provide feedback and direction to technicians to ensure employee development, engagement, and business knowledge.
  


• Ensure a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner.
  


• Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.
  

Community Relations

• Represent the Company and communicates Company vision and direction through active engagement and involvement in the community.
  


• Leverage community relationships to retain existing business and identify future business opportunities.
  


• Ensure continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations.
  

Competitive Marketplace

• Has thorough understanding of the local competition (products, promotions, business/sales & marketing strategies).
  


• Partner with marketing to act as the “eyes” and “ears” of the local market to promote local initiatives and ensure appropriate competitive response.
  

Other Duties

• Performs other duties as required to support the business and evolving organization.
  

Required Qualifications:

• High school diploma or GED.
  


• Minimum of two (2) years of prior supervisory experience.
  


• Successful completion/certification in related technical fields or vendor equipment desired.
  


• Advanced knowledge of installation, repair, central office, and outside plant functions.
  


• Basic knowledge of FTTH and data networking.
  


• DSL installation and repair experience.
  


• Basic understanding of electronics, electrical circuitry, network installation, maintenance, and testing of central offices.
  


• Must be available 24/7 to support off\-shift technicians and emergency situations as needed.
  


• Must take pride and ownership in work and exhibit a willingness to learn.
  


• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
  


• Must complete a pre\-employment drug screening.
  

Preferred Qualifications:

• Bachelor’s degree in Telecommunications, Operations Management, Business Administration or a relevant degree.
  

Knowledge, Skills, and Abilities:

·        Ability to perform complex hardware/software research and provide first level technical support.

·        Ability to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution.

·        Strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure within critical deadlines.

·        Strong verbal and written communication, attention to detail, and organizational skills.

·        Knowledge of engineering, plant service center and outside plant functions.

·        Must possess basic PC skills: Excel, Word, Power Point and Outlook

·        Ability to work in inclement weather.

·        Ability to drive on behalf of the company in a safe and responsible manner.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi\-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self\-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self\-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non\-job\-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre\-employment background check as conditions of employment. Ziply Fiber may require a pre\-employment drug screening.

Ziply Fiber is a drug free workplace.