Local Manager

Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition.\n\nLocal Manager \n\nSummary: \nFrontier\u0027s Local Managers will focus on operational proficiency, employee, customer, and community relations. By driving performance and delivering results through customer contact and community involvement, the Local Manager will impact Frontier\u0027s ability to exceed our market growth targets and deliver 100% employee and customer satisfaction.\n\nThis position will provide leadership to a workforce of field technicians that install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment.\n\nResponsibilities include, but not limited to: \n\u2022 Meets service activation and repair commitment dates, maintains revenue and expense budget objectives and promotes new and existing company products. \n\u2022 Manages a P\u0026L budget to ensure revenue goals and expense targets are met. \n\u2022 Provides feedback, ongoing training, and motivates their team to exceed department goals \n\u2022 Partners with Human Resources to ensure firm, fair and consistent application of practices/policies and labor agreements in a timely manner. \n\u2022 Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place. \n\u2022 Positively represents Frontier through active engagement and involvement in the community. \n\u2022 Partners with marketing to act as the \"eyes\" and \"ears\" of the local market to ensure an appropriate competitive response. \n\u2022 Responds to issues identified on Customer Surveys.\n\nWhat we offer: \nNothing is more important to our success than the team that built it. That\u0027s why we provide benefits to keep you and your family well. Some of which we\u0027re most proud to offer includes: \n\u2022 20 PTO (Paid Time Off) days + 10 paid holidays per year \n\u2022 Day one medical, dental, vision and prescription drug plan \n\u2022 401k match of 50% on 6% of eligible compensation \n\u2022 Tuition Assistance Program \n\u2022 Personal \u0026 Work Life Balance Resources \u0026 Wellness Support Assistance \n\u2022 Employee Resource Groups \n\u2022 Same-sex spouse and domestic partner benefits coverage \n\u2022 10 weeks of paid parental leave, \u0026 a phased return to work program for new parents \n\u2022 Up to $10k in adoption program assistance \n\u2022 3 weeks of paid caregiver leave\n\nSkills and Abilities: \n\u2022 Field Technician work experience preferred. \n\u2022 Supervisory experience in an operations environment or equivalent work / military experience preferred. \n\u2022 Ability to communicate and collaborate with internal and external customers as well as labor unions \n\u2022 Ability to lead a team while working under pressure with deadlines. \n\u2022 Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH and data networking. \n\u2022 Must possess basic PC skills: Excel, Word, Power Point and Outlook. \n\u2022 Must be available 24/7 to support off-shift technicians and emergency situations as needed. \n\u2022 Must be able to work in inclement weather.\n\nTraining/ Education Required: \n\u2022 High school diploma or GED required \n\u2022 CCNA, PMP or CWNP a plus \n\u2022 Must possess a valid state driver\u0027s license with a clean driving record.\n\n \n\n \n\nFrontier Communications does not discriminate on the basis of race, color, creed, religion, sex, national origin, age, marital status, citizenship status, disability, sexual orientation, veteran status or any other protected class.\n\nWe are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas. \n\nConnecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.\n