Locate Technician

Locate Technician | Ripple Fiber

We are seeking a Locate Technician to join our growing team in Longmont, CO.

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the role

The Locate Technician is responsible to locate all of Ripple Fibers infrastructure. These locates are vitally important to make sure our customer base does not have service interruptions due to outside entities hitting our infrastructure. Locate Technicians are also responsible for ensuring that customers receive the highest level of customer service.

Responsibilities:

· Managing locate tickets that come from 811

· Locating accurately to avoid damage to Ripple infrastructure

· Create and maintain network documentation.

· Using monitoring network performance tools to troubleshoot problem areas.

· Assist with escalations (2nd Line support) to resolve end user issues.

· Keeping Ripple’s locates within SLA

· Capable to be available for emergency locates

· Mastering the ability to use locate equipment

Skills Required

· Must have a valid state driver’s license and safe driving record.

· Ability to operate hand tools and handheld mobile devices.

· Experience working in customer service, construction, electrical, technical or related field is a plus.

· Clean driving record.

· Work a flexible schedule, including evenings and weekends.

· Identify wire and cable colors.

· Qualify on pre-employment assessments.

· Be available for overtime, emergency call outs and holiday work.

Physical Demands

· Lift and move up-to 60 lbs. – some of our ladders weigh 50-60 lbs.

· At times work in small spaces or lofts (up to 28 ft.).

· Must meet ladder safety weight requirements (maximum 275 lbs. including gear) in accordance with OSHA standards.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you’re passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.