Job Description - Location Manager



Position Summary

Responsible for overall branch performance, commercial operations, client relationships, revenue, and retail oversight. Commercial business priorities take precedence while maintaining compliance and customer service.

Commercial Operations & Client Ownership


  • Own commercial transactions, accounts, and client relationships.

  • Prioritize commercial work in staffing and scheduling decisions.

  • Serve as escalation point for dealers, financial institutions, and commercial clients.

  • Oversee billing, invoicing, payments, and account maintenance.


Retail Operations Oversight


  • Ensure retail transactions, deposits, and reports are accurate and timely.

  • Manage retail escalations without impacting commercial commitments.

  • Align staffing to support operational demand.


People Leadership & Accountability


  • Lead, coach, train, and evaluate staff.

  • Conduct corrective counseling and performance reviews.

  • Build schedules and foster accountability and teamwork.


Compliance, Financial & Operational Control


  • Enforce policies and regulatory compliance.

  • Oversee petty cash, receipts, billing, reconciliation, and inventory.

  • Protect confidential customer and financial information.


Skills & Qualifications


  • 3–5 years of management experience in a regulated, high-volume environment.

  • Knowledge of motor vehicle transactions, compliance, and financial controls.

  • Strong leadership, analytical, organizational, and communication skills.



 

 


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