Lockbox Support Specialist

Lockbox Support Specialist

1. Act as primary liaison post-sale to ensure proper set up and support of all new and existing lockbox customers


2. Account opening and on-going account maintenance


3. Research and troubleshoot customer issues


4. Engage with third-party lockbox vendors


5. Support and assist team operations in projects and assignments   100%

Minimum Qualifications:

3+ years financial services experience preferred

Deposit account servicing experience

Customer service experience

Property management industry knowledge

Cash management product knowledge

Payments industry knowledge

Ability to multi-task

Knowledge of Microsoft Office suite

Knowledge of property management industry

Well organized

Strong customer service skills

Strong communication skills

Eligibility requirements may differ for each benefit or program.

National Cooperative Bank, N.A. is an Equal Employment Opportunity Employer (EOE/AA)

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